Executive Support Technician

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our client is currently seeking a qualified executive support technician to join their team onsite in san francisco, ca. This role will serve as an onsite technical resource within the executive workspace, providing rapid response to support requests, proactive technology readiness, and hands‑on troubleshooting for executive users and meeting spaces. The ideal candidate combines strong technical troubleshooting skills with professionalism, discretion, urgency, and excellent customer service.

This position requires someone who is comfortable supporting senior leaders in time‑sensitive situations and who can take ownership of an issue from initial response through resolution or escalation.

• provide dedicated onsite it support for executive users and their executive business partners
• respond rapidly to priority executive support requests in accordance with established service‑level expectations
• provide first‑touch troubleshooting and resolution for macos, account and access issues, saas applications, network connectivity, printing, peripherals, and other end‑user technology
• maintain ownership of executive issues through resolution, including coordinating with specialized teams such as av, identity & access management, or engineering when escalation is required
• communicate clearly and professionally with executive users, ebps, and supporting technical teams throughout an incident
• maintain a high level of discretion when working in executive spaces or handling potentially sensitive information

• perform proactive technology checks for executive meeting and conference spaces ahead of scheduled leadership meetings
• troubleshoot conferencing, displays, audio, connectivity, and other meeting‑room technology
• provide rapid onsite support when technical issues occur during executive meetings
• coordinate with dedicated av teams when advanced troubleshooting or escalation is required while maintaining ownership of the user experience

• maintain staged loaner devices, chargers, adapters, peripherals, and other commonly required equipment to enable rapid replacement when appropriate
• perform proactive checks and preparation designed to reduce avoidable executive technology disruptions
• ensure required support equipment and commonly used replacement devices are available and ready for deployment
• complete executive ticket follow‑ups and readiness activities between priority support requests

• follow established executive‑support runbooks, escalation procedures, and service workflows
• identify gaps, inefficiencies, or unclear steps within existing documentation and provide feedback for improvement
• contribute to knowledge base articles, troubleshooting documentation, and support procedures based on recurring issues and lessons learned
• maintain accurate ticket documentation, including response, arrival, escalation, and resolution information as required
• provide clear handoffs between coverage periods to ensure continuity for active executive issues

• minimum 3+ years of professional it support, desktop support, or end‑user computing experience
• 1+ year of experience supporting executives, executive business partners, vip users, or similarly high‑touch customer environments
• strong troubleshooting experience with macos and enterprise end‑user technology
• experience supporting identity and access issues, saas applications, peripherals, wireless connectivity, printing, and hardware replacement
• experience supporting conference‑room…