IT Specialist

If you’re good at what you do, you can work anywhere. If you’re the best at what you do, come work for Doma Technology. About Us

Doma Technology LLC offers solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly simpler and more efficient, reducing cost and increasing customer satisfaction.

• Obsessively Entrepreneurial
  - We encourage calculated risk-taking, and we know that some of our best learning happens by making mistakes along the way.
• People First
  - We communicate with honesty and respect to our customers, colleagues, and partners.
• Better Together
  - We believe diversity, equity and inclusion creates value through the differences in our backgrounds, experiences, and perspectives.
• Act with Integrity
  - We hold ourselves to the highest ethical standards inall of our business practices.

IT Specialist

Position Summary

This is a contract 40-hour/week position paying between $25-27.50/hr.

Doma Technology is looking for an IT Specialist to provide responsive, thoughtful support to employees across our technology environment. This early-career role is primarily responsible for Tier 1 requests and incidents, with opportunities to assist with selected Tier 2 work under guidance. You will help employees stay productive from onboarding through offboarding, document what you learn, and Escalate complex or high-impact issues through defined paths.

This is a development-focused opportunity for someone with approximately one to two years of experience who wants to build a strong foundation in IT operations. You will receive structured training and hands‑on mentoring, gain exposure to Information Technology and Cybersecurity, and learn to work within an evolving support model that includes new AI-enabled automations.

Key Responsibilities

Service and Support

• Serve as a first point of contact for IT requests and incidents through Fresh service, email, Teams, and phone.
• Troubleshoot and resolve Tier 1 issues involving hardware, software, Windows and macOS devices, Microsoft 365, connectivity, VPN, and access.
• Assist with selected Tier 2 issues under the guidance of experienced team members, documenting the diagnosis and outcome.
• Assess impact and urgency, work within service expectations, and keep employees informed through clear and timely updates.
• Escalate unresolved, high-impact, or security-sensitive issues through defined paths to IT leadership and the appropriate Security, Engineering, or managed service resources.
• Provide courteous, patient, and discreet support to employees at every level, including executives and other users handling sensitive information.

Employee Technology Lifecycle

• Support onboarding by preparing devices, coordinating account creation, enrolling multifactor authentication, and confirming day‑one readiness.
• Complete assigned offboarding tasks promptly, including approved account actions, asset recovery, and license reclamation.
• Fulfill approved identity and access requests such as password resets, MFA enrollment, mailbox permissions, and group membership changes.
• Track equipment assignments, returns, shipments, and device reimaging in Snipe‑IT or the designated asset management system.
• Partner with Human Resources, IT leadership, and business teams to maintain accurate records and a clear audit trail for access changes.

Security Cross Training and Operational Readiness

• Participate in structured cross‑training with the Cybersecurity Team to build practical knowledge of security operations and controls.
• Follow access governance, change control, data handling, and incident escalation procedures in every support interaction.
• Recognize and report suspicious activity, including phishing, unusual access behavior, and potentially compromised devices,…