Product Design Lead

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Job Category User Experience Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the RoleAI Labs is a new Salesforce team that builds AI-native products with the agility of a start-up, backed by the full scale and trust of the Salesforce platform. Our team brings together products including Agentforce Operations (powered by Regrello). We're hiring a Product Design Lead to shape the design vision and craft for this next generation of AI-powered products.

You will partner with senior leadership and cross-functional leaders in product management, research, and engineering to turn new AI capabilities into experiences that are clear, trustworthy, ready to ship, and deliver real outcomes for customers. You will help shape direction at the product level.

This is a self-directed role in a fast-moving, zero-to-one environment. You will often start with an ambiguous problem, no defined path, and competing priorities. We are looking for someone who can frame the problem, align partners on what matters most, and move quickly from idea to working prototype to a shipped experience.

What You'll Do:

Lead multiple large-scale, cross-functional design programs across AI Labs product areas, from early concept through launch and iteration.

Frame ambiguous problem spaces, define the right problem to solve, and drive alignment with senior and cross-functional leaders on top priorities and tradeoffs.

Influence product-level decisions, direction, and roadmaps.

Prototype in code (e.g., HTML/CSS/JS, React, or AI-assisted coding tools) to test ideas, demonstrate interaction models, and iterate quickly with users and partners.

Define patterns and interaction models for novel AI and agentic experiences, including generative UI, conversational interfaces, and human-in-the-loop workflows, with trust, transparency, and explainability built in.

Help build a coherent experience across AI Labs products and connect it to the broader Salesforce and Agentforce platform.

Create system-level artifacts, such as experience maps and relationship models, that show how users, agents, data, and products connect across journeys.

Use research, usability testing, data, and experimentation to ground design decisions and uncover strategic opportunities.

Mentor fellow designers, lead design critiques, and contribute to design systems and guidelines for AI experiences.

Present design rationale and strategy clearly to cross-functional leaders and senior stakeholders.

What We're Looking For:

7+ years of product design (or equivalent) experience, including shipping complex, high-craft products at scale.

A track record of leading design programs across multiple teams or product areas with autonomy and minimal direction.

Experience working in fast-moving environments, whether at a start-up, in an incubator, or on a zero-to-one team inside a larger enterprise.

Demonstrated ability to align cross-functional and senior leaders around priorities and tradeoffs.

Hands-on experience prototyping in code, with examples of using prototypes…