Senior Support Analyst

One Trust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, One Trust is once again redefining what responsible innovation looks like.

One Trust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse sted by thousands of organizations worldwide, One Trust is shaping the future where trusted data becomes a transformative force for business and society.

We’relooking for aSenior Support Analystto jointhe GCS (Global Customer Support) team. In this role, you will provide ongoingtechnicalsupport,troubleshootingandproposingpragmatic solutions for One Trust customers.

This position requires a confident individual with excellent verbal and written communication skills, advanced troubleshootingskillsand anability tooperatein escalated andhigh pressure situations.

You willbe required to develop deep understanding of the One Trust platform and Collaborate across One Trust teams, including with ourproductteams, to troubleshoot issues,identify root causes, and provide solutions.

Take support cases from the Level 2 or 3 support queue (as appropriate) and work with the customer to troubleshoot and resolve the issue.

Actively and autonomously manage a varied workload of customer support cases, keeping customers regularly updated on progress.

Collaborate across One Trust, including with our product teams,to troubleshoot issues,identify root causes, and provide solutions.

Continue to develop andmaintaindeep knowledge of specific areas of the One Trust platform (and supporting technologies) by attending office hours, completing regular release training, etc.

Build privacy industry expertise, including maintaining CIPP/E / CIPM certifications.

Contribute more broadly to the One Trust support community, including creating knowledge articles and process improvements.

Work independently to manage your time and commitments while meeting agreed performance.

Step into and take over escalated cases from Associate/Support Analystlevelsand wherethe customer isunhappy,or the solution is unclear.

• Excellentoralandwrittencommunicationskills.
• Technicallyadept.
• Able toworkindependentlywhilestillcontributingto ateam.
• You’reanindependentworkerwhocan solvecomplexcustomerproblemsin acreativemanner.
• Excitedtofindcreativesolutions tocomplexcustomerproblems.
• Able tomanageandprioritizeavariedworkloadwhilemeetingSLAs and deadlines.
• Focusedonqualityand attention todetail.
• Dedicatedtoprovidingagreatexperienceand able tobuilda rapportwithcustomers.

• Diagnose and resolve issues related to API integrations, performance, and functionality.
• Interpret and work with API documentation and specifications (e.g., REST, SOAP).
• Use API testing tools such as Postman to validate and troubleshoot API calls.
• Analyze stack traces and investigate logs using observability tools such as Datadog or similar platforms.
• Maintain clear and comprehensive documentation of issues, solutions, and best practices.

• Experience supporting Android Studio and Xcode projects.
• Familiarity with mobile app debugging, testing, and deployment for both Android and iOS platforms.

For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is…