Salesforce Administrator

Welcome to KORT Payments, where innovation meets excellence! We specialize in providing a state-of-the-art omnichannel payments platform designed to make business transactions a breeze. Our mission? To empower businesses with top-notch capabilities in compliance, risk management, and payment processing. Our trailblazing, enterprise-grade platform, coupled with a veteran management team, ensures we stay ahead of the curve in delivering unparalleled service and satisfaction.

Toronto OR remote

$65,000 - $75,000

Full-time role

As a successful candidate, you would lead the successful design, implementation, and adoption of Salesforce for a new line of business, including migration from the legacy CRM, while establishing scalable administration, governance, automation, and data-quality practices for ongoing operations. This role will support sales, compliance/risk, and customer operations teams by ensuring data integrity, system efficiency, user adoption, and regulatory alignment.

• Translate business requirements and existing CRM processes into scalable Salesforce solutions while identifying opportunities to improve or re-engineer existing processes
• Define data models, field mappings, workflows, automation, security, and business processes required for the new implementation
• Develop migration plans, testing strategies, deployment processes, and validation procedures to ensure data integrity and business continuity
• Develop a strong understanding of business processes, Salesforce capabilities, system architecture, and integrations to guide solution design and ensure the platform supports operational needs
• Design scalable, maintainable solutions that support both current operations and future business growth
• Design, build, and maintain complex Salesforce configurations, including objects, fields, page layouts, record types, validation rules, permissions, and security
• Manage day-to-day Salesforce administration, including users, roles, profiles, access, sandboxes, deployments, and change management
• Design and implement automation using Salesforce Flow, approval processes, validation rules, notifications, and other declarative tools to reduce manual effort and improve process consistency
• Identify opportunities for process re-engineering and automation across business functions

• Minimum 3 years of proven experience with Salesforce as an administrator
• Proven experience leading CRM migrations and Salesforce implementations
• Strong Salesforce administration and configuration experience, including Flow, automation, security, data management, and declarative tools
• Experience designing Salesforce solutions for new business lines, departments, or operational functions from the ground up
• Strong understanding of CRM data structures, data migration, data cleansing, mapping, transformation, and validation
• Working knowledge of Salesforce development concepts, including Apex, triggers, APIs, and when to engage developers for custom solutions
• Strong understanding of business process design, systems integration, data management, and platform governance
• Ability to work independently and take ownership of a Salesforce implementation from discovery through go-live and ongoing optimization
• Excellent analytical, problem-solving, and project management skills
• Excellent written, verbal, and visual communication skills, with the ability to explain complex concepts clearly to both technical and non-technical stakeholders
• Demonstrated ability to collaborate with business leaders, process owners, support teams, developers, and external vendors

• Salesforce Administrator certification required;
  Advanced Administrator, Platform App Builder, or Sales Cloud certification preferred
• Experience with APIs and integrations (REST/SOAP)
• Experience with ETL and integration tools such as Mule Soft, Talend, Data Loader, or equivalent data-migration platforms
• Proven experience with Slack administration, Slack-Salesforce integration, or user-support workflows involving Slack
• Experience Service Cloud (support team)
• SQL or data analysis skills
• Additional certifications (e.g., Advanced Admin, Platform App Builder)
• Knowledge of compliance frameworks (AML, KYC, SOC 2, GDPR)

We pride ourselves on cultivating an inspired culture characterized by customer-centricity, commitment, respect, and agility. Our high-growth environment promotes a supportive and…