ServiceNow Administrator
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-10-02
Listing for:
IWMS Advisors LLC
Full Time
position Listed on 2026-10-02
Job specializations:
-
IT/Tech
Systems Administrator, IT Specialist, IT Business Analyst, IT Support
Job Description & How to Apply Below
The Service Now (SNOW) Administrator is responsible for the administration, configuration, maintenance, and support of the Service Now platform. This role ensures the platform remains stable, secure, and aligned with business and technical requirements. The administrator supports users, manages platform configurations, troubleshoots issues, assists with upgrades and releases, and works with stakeholders to implement enhancements and improve Service Now processes.
Requirements- US Citizen, ability to obtain clearance
- Experience administering and supporting the Service Now platform.
- Strong knowledge of Service Now ITSM modules and functionality.
- Experience managing users, groups, roles, and access controls.
- Experience configuring forms, tables, fields, views, notifications, and workflows.
- Knowledge of Service Catalog, Incident, Problem, Change, and Request Management.
- Experience with Business Rules, Client Scripts, UI Policies, UI Actions, and Flow Designer.
- Understanding of Service Now data structures, tables, and relationships.
- Experience with Service Now upgrades, patches, update sets, and deployments.
- Familiarity with REST/SOAP APIs and system integrations.
- Understanding of CMDB concepts and configuration management.
- Strong troubleshooting, analytical, and problem-solving skills.
- Strong written and verbal communication skills.
- Service Now Certified System Administrator (CSA) certification preferred.
- ITIL knowledge or certification preferred.
- Administer, configure, maintain, and support the Service Now platform.
- Manage users, groups, roles, permissions, and access controls.
- Configure and maintain forms, tables, fields, views, workflows, and platform components.
- Support Incident, Problem, Change, Request, Service Catalog, and Knowledge Management processes.
- Configure Service Catalog items, approval workflows, notifications, and automation.
- Develop and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and Flow Designer workflows.
- Monitor platform health, system logs, scheduled jobs, integrations, and performance.
- Troubleshoot Service Now incidents, access issues, configuration problems, and workflow failures.
- Support CMDB administration and maintain configuration item data quality.
- Support integrations with external applications and enterprise systems.
- Manage update sets and configuration deployments across development, test, and production environments.
- Support Service Now upgrades, patches, testing, and release activities.
- Perform testing and validation of system changes and enhancements.
- Create and maintain reports, dashboards, and operational metrics.
- Maintain technical documentation, procedures, and configuration records.
- Work with business and technical stakeholders to gather requirements and implement platform enhancements.
- Identify opportunities to automate processes and improve platform efficiency.
- Ensure Service Now configurations follow organizational standards, security requirements, and platform best practices.
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