Onsite AV & Deskside Tech Events

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our client has a new opportunity for a qualified deskside support technician to join their team onsite in san francisco, ca. This tech will provide audiovisual and event technology support, keeping conference rooms, all-hands spaces, and internal events running smoothly through proactive readiness checks, live event support, and rapid troubleshooting. The ideal candidate is calm under pressure, customer focused, and comfortable running technology for high-visibility meetings and events.

meeting room & av support

troubleshoot and resolve issues with conference room systems (e.g., zoom rooms), displays, cameras, microphones, speakers, and control panels

perform proactive room sweeps and readiness checks to catch issues before meetings start

respond quickly to live meeting disruptions and restore service with minimal impact

coordinate with av integrators and vendors on repairs, installs, and escalations

events support

plan, set up, operate, and tear down technology for internal events, all-hands, town halls, trainings, and offsites

run hybrid event production: audio mixing, video switching, streaming, and presenter support

conduct tech rehearsals with event organizers and presenters

maintain event kits, portable av equipment, cables, and spares

end-user support

provide l2 onsite support for macos, peripherals, accounts and access, and saas applications as needed

maintain ownership of issues through resolution or escalation

documentation & continuous improvement

maintain room inventory, event runbooks, and av troubleshooting guides

track recurring room issues and recommend fixes or upgrades

maintain accurate ticket documentation and clear handoffs between shifts

skills and qualifications:

minimum 3+ years of it support, av support, or event technology experience

hands-on experience with video conferencing platforms and room systems (zoom rooms, google meet, or similar)

working knowledge of audio (mixers, wireless mics, dsp basics) and video (switchers, displays, signal flow)

experience supporting live events and hybrid meetings

strong troubleshooting experience with macos and enterprise end-user technology (mdm such as jamf, sso/identity tools such as okta, google workspace, slack, zoom)

experience with crestron, q-sys, biamp, shure, or similar platforms preferred

knowledge of streaming/production tools (obs, vmix, black magic atem, or similar) preferred

cts (certified technology specialist) or similar av certification preferred

experience with jira or similar itsm/ticketing systems preferred

composure and sound judgment in time-sensitive, high-visibility situations

strong communication and customer service skills

ability to lift up to 50 lbs., stand for extended periods, and work flexible hours for events

wage range
:
the rate for this position is between $20.25 - $27.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.


benefits
:
the company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, ad&d insurance, disability plans, employee assistance program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), fsa/hsa pre-tax benefits.

the compensation and benefits information is accurate as of the date of this…