Principal - Architecture; AI, Unified Commerce

About Gap Inc.

At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture.

Our portfolio—Old Navy, Gap, Banana Republic, and Athleta—each brings a distinct point of view to how we show up in the world and serve our customers.

Old Navy democratizes style with quality and value for all. Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement.

We’re driven by a shared purpose: to bridge gaps—between people, perspectives, and possibilities—to create a better world.

We’re building a team that performs at a high level—people who think boldly, take ownership, and turn ideas into impact. If you’re ready to learn fast and help shape what’s next, you’ll fit right in.

As a senior leader within the Architecture Group under the CTO Organization, the Principal Architect – AI, Connected Commerce / OMNI-Channel will drive the vision, design, and execution of an integrated technology architecture that powers seamless, intelligent, and personalized customer experiences across all digital and physical touchpoints. This role spans strategic domains—Digital, Retail Stores, Supply Chain, Customer Data, eCommerce, Marketing, and Fulfillment—and serves as a critical change agent, enabling Connected and Agentic Commerce.

The architect will influence enterprise-wide technology modernization, blueprints, and AI-driven commerce initiatives to unlock growth, improve customer satisfaction, and drive operational efficiency. This position plays a pivotal role in integrating AI-powered decisioning, personalization, and commerce agents into the technology landscape to support proactive, autonomous, and context‑aware experiences.

• Champion the use of Agentic Commerce patterns—autonomous shopping agents, proactive assistant bots, and AI-driven fulfillment orchestration—to create frictionless, next‑gen shopping experiences.
• Design intelligent, AI‑augmented experiences that integrate predictive personalization, dynamic pricing, virtual styling, conversational commerce, and autonomous checkout journeys.
• Integrate commerce ecosystems with real‑time decision engines, customer data platforms (CDPs), recommendation systems, and AI models to drive adaptive journeys.
• Partner with product, engineering, and data science teams to implement AI across the customer lifecycle—from acquisition and engagement to loyalty and retention.
• Define architectural principles to scale AI/ML use cases, leveraging cloud‑native platforms (GCP, AWS), serverless models, and data mesh strategies.
• Architect future‑ready, omnichannel commerce platforms supporting unified experiences such as BOPIS, Same‑day Delivery, and Endless Aisle.
• Ensure architecture enables real‑time signals processing (e.g., clickstream, IoT, POS), contextual understanding, and action‑triggering across commerce surfaces.
• Lead architectural reviews and governance for AI‑based and connected commerce projects.
• Guide experimentation with GenAI, LLMs, and autonomous agents in commerce, marketing, and fulfillment use cases.
• Collaborate with data, privacy, and compliance teams to align AI‑powered experiences with data governance and ethical AI frameworks.

• Bachelor’s degree in computer science, Engineering, or related field;
  Master’s preferred.
• 10+ years of architecture, with at least 5+ years in commerce or omnichannel large scale transformation roles.
• Demonstrated experience architecting and delivering commerce platforms across:
• Headless eCommerce (Shopify,…