Chief DevOps Engineer - Amazon Connect
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-10-07
Listing for:
EPAM Systems, Inc.
Full Time
position Listed on 2026-10-07
Job specializations:
-
IT/Tech
Cloud Computing: Infrastructure & Operations, AWS, SRE/Site Reliability, Systems Engineer
Job Description & How to Apply Below
Responsibilities Lead end-to-end design of the Amazon Connect platform architecture, security, and operational model
Build complete Amazon Connect solutions beyond contact flow configuration, including APIs and integrations
Define and enforce Git-driven engineering practices such as branching, code reviews, and versioning
Design and operate CI/CD pipelines that automate build, test, and release workflows for platform components
Develop and maintain Infrastructure as Code with AWS Cloud Formation to enable repeatable environments
Automate deployments and governance to improve reliability, auditability, and release consistency
Troubleshoot complex production issues across Amazon Connect, AWS services, and enterprise integrations
Establish operational standards for monitoring, incident response, and continuous improvement
Requirements
Extensive Amazon Connect experience (7+ years) in enterprise environments
Strong AWS architecture experience including serverless and event-driven patterns
Proven leadership experience owning platform modernization and technical direction
Hands-on CI/CD experience designing and operating Git-driven pipelines
Infrastructure as Code expertise with AWS Cloud Formation and IaC development and maintenance
Strong troubleshooting skills across cloud services, integrations, networking, and applications
Advanced scripting skills in Python, Power Shell, or Bash Upper-Intermediate English proficiency (B2)
Nice to have Octopus Deploy experience for deployment automation
Salesforce Service Cloud integration experience
We offer
International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the Linked In Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunitiesEPAM Employee Groups Award-winning culture recognized by Glassdoor, Newsweek and Linked In
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