Property & Casualty Claims Advocate

ABOUT HUB

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with peace of mind that what matters most will be protected through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, and one‑of‑a‑kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

The Property & Casualty Claims Advocate facilitates a smooth interaction between the client and the carrier regarding property & casualty issues, including claim reviews and ongoing claim issues. The role monitors ongoing property & casualty activity and alerts the HUB Producer team to any potential claim or loss control issues.

• Prepares and presents claim reviews to clients on a periodic basis.
• Assists in Third Party Administrator (TPA) and insurance carrier selections.
• Ensures client questions and concerns are addressed by the claims department or TPA.
• Interacts with clients by telephone and in person, on a periodic basis, to deliver and gather information.
• Negotiates plans of action and reserve reductions with insurers.
• Assists producers in conducting claims with clients and carriers.
• Analyzes loss history to identify risk reduction strategies for producers.
• Implements correction of carrier errors.
• Keeps abreast of and applies a working knowledge of policy coverage in its application to property & casualty claims.
• Maintains accurate and organized claim files by documenting conversations with clients and carrier representatives, and updates all HUB computer systems and automated agency management systems to ensure data accuracy.
• Seeks continued knowledge, stays abreast of changes in the insurance industry and other external conditions that may impact clients, makes appropriate recommendations, and attends industry‑related continuing education training and courses.
• Responsible for accessing and utilizing all claims‑related carrier online systems.
• Performs other duties and projects as assigned.

• High School Diploma / GED
• 2-3 years of property & casualty claims adjustment experience (brokerage preferred) or an equivalent combination of education and experience.
• Property & Casualty License required, or willingness to obtain one within 3 months.

• Confidence and demeanor to effectively interact with all levels within the organization.
• Computer skills including Microsoft Office Suite, Outlook and agency management systems.
• Problem solving:
  Ability to identify complex problems, review related information, develop and evaluate options, and implement solutions.
• Critical thinking:
  Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to prioritize and organize multiple tasks and responsibilities to complete assignments on time and with optimal accuracy.
• Ability to communicate orally and in writing with internal and external customers effectively and professionally.
• Ability to develop and maintain strong client relationships and work effectively with insurance and service vendors to meet client needs.
• Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional situations promptly and accurately.
• Ability to work with a team and coach others in developing their skills and abilities.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Desire to learn and grow within the insurance industry.

• This position primarily involves remaining in a stationary position for the majority of the workday.
• The person frequently communicates with colleagues and clients both in person and on the telephone, and must be able to communicate and exchange accurate information.
• Constantly operates a computer and other office…