Technical Support Representative

About Siteline

Siteline is a Series A SaaS startup in the construction billing space. We’re a team of 34 full‑time employees who live and work remotely across the U.S. and Canada, with a small in‑person office in San Francisco as well.

We’re on a mission to modernize finance for construction, an industry that employs 1 out of every 10 workers, but lacks good software tools to get the job done. Payments in construction are fundamentally broken — the antiquated billing process hasn’t evolved in decades, and construction is one of the slowest industries to get paid in. We’ve found a unique wedge into this huge market and are growing quickly.

Millions of hardworking people are affected by this broken system — in turn making construction more expensive and inefficient for society every year. When everyone up and down the chain is on the same page with payments, contractors can focus on actually building, instead of mountains of paperwork. We’re reimagining construction finance to help contractors get paid, grow their business, and build a better future for all of us.

As a Technical Support Representative on the Forms Team, you will play a crucial role in helping Siteline achieve its goals by supporting a fundamental part of our business. Working closely with the customer success team, you will assist customers in transforming PDF forms into customer‑fillable forms using our internal tool. This role offers the opportunity to build foundational skills for customer success while contributing to our mission of delivering value to our customers.

• Build forms using an internal tool to transform PDF forms into customer‑fillable forms.
• Ensure precise alignment and sizing of fonts to maintain consistency and quality.
• Work efficiently with PDFs and Excel to optimize form creation and processing.
• Assist customers with billing inquiries, including identifying and communicating math errors to the team.
• Collaborate with teammates on strategic projects as needed to support team objectives.
• Become proficient in navigating the Siteline platform and providing expert assistance to customers in troubleshooting technical issues.
• Conduct thorough investigations into complex technical issues reported by customers and provide timely and effective resolutions.

• Fluent English writing skills (fluent speaking English preferred).
• Strong math skills, persistence, and attention to detail.
• Proficiency in computer skills, including Excel and email. Ability to manipulate PDFs (annotate, change, recreate) is essential.
• Excellent communication skills and fast learner. Ability to quickly learn construction vocabulary and associated variables.
• Highly motivated, results‑driven, competitive, resilient, and fearless.
• Organized with strong time‑management skills.
• Strong internet connection.
• Collaborative team player.

• Availability in US time zones (ET to PT)
• Previous experience in a SaaS company is advantageous
• Experience in building forms is highly desirable
• Familiarity with commercial construction accounting is a plus
• Experience working in a technical support role is a plus
• Experience with support tracking systems like Zendesk is a plus

Speed is our advantage, but alignment is our path to victory. We will go farthest, fastest if we work in unison. Prioritize the mission, establish clear owners and deliverables, and execute with confidence.

We are curious, open‑minded, and courageous. We challenge ourselves and each other to ask more questions, push boundaries, and deliver excellence every day.

Construction is a scrappy industry where companies must do more with less. Same here. Operate efficiently, optimize strategically, and always get the most bang for our buck.

Builds fail when the foundation is faulty. The same is true for us. Exercise good judgment, deliver on your commitments, and know your capacity—every base has its threshold, after all. Most importantly, back your teammates. We’re stronger than reinforced concrete when we support each other.

Our mission is to grow…