Medical Interpreter

Job Summary

The Medical Interpreter 2 position duties are to provide concise, objective, and accurate interpretation for Limited English Proficient (LEP) patients throughout UCSF Health in person, by video, and by telephone in the following languages:
English and Spanish, Chinese (both Cantonese and Mandarin), Russian, or Vietnamese. Under the direction and operational oversight of the departmental management team, performs translations and utilizes technology and tools provided by UCSF Health for document translations. In addition, shadows and orients new medical interpreters and participates in staff, provider, and patient educational opportunities. Functions as a member of the health care team and demonstrates the ability to consistently interpret/translate complex and difficult communications in all patient, caregiver, and provider interactions in a medical setting.

Full Time

Job Code: 87868

Maintains strict adherence to HIPAA guidelines and the protection of patient confidentiality and ethical practices, as mandated by UCSF Health. Complies with all federal and state language access and interpreting requirements governing LEP patients.

• Conduit: interpreting messages accurately and completely.
• Communication Manager: preserving the therapeutic relationship between patient, providers, and caregivers during interactions.
• Cultural Broker: providing observation and articulation of cultural diversity and influence which could be a presenting factor during interactions.
• Patient Advocate: appropriate advocacy in accordance to medical center policies and medical interpreter ethics and standards.

Utilizes independent thought processing, critical thinking, and good resolution measures to manage conflicts and promote positive outcomes. Under the guidance of management but with minimal supervision, demonstrates flexibility, adaptability, and ability to apply critical thinking skills to respond to dynamic situations.

Maintains effective and open communication and demonstrates a collaborative and team-centered approach with UCSF Health colleagues.

Demonstrates strong knowledge of and consistently complies with all UCSF Health policies and procedures, including but not limited to regulatory policies and protocols relevant to the role of a medical interpreter, such as national standards and ethics for medical interpreters, infection control, patient safety, regulatory policies, administrative and clinical practice requirements.

Demonstrates courtesy and consistently positive level of service with patients, staff, and clinical teams in communications while meeting UCSF Health House and Telephone Standards and Customer Service standards.

Notes:
Qualified applicants are required to obtain a passing score for both interpreting and translation skill assessment administered by UCSF Interpreting Services and/or approved third party before being considered for an interview.

The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification  positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $33.78 - $46.08 (Hourly Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: (Use the "Apply for this Job" box below)..html

The Interpreting and Translation Services department at UCSF Health is committed to the provision of interpreting services 24/7 to patients, families, providers, and staff to facilitate optimal care and services. We provide services at no cost to patients who are non-English speaking, limited English proficient, deaf, hard of hearing, and sight or speech impaired. We offer on-site, over-the-phone, and video medical interpreting in over 200 languages, including American Sign Language.

Interpreting services are provided by our own UCSF staff interpreters as well as qualified vendor and contract staff who collaborate with our staff to optimize communication. We also offer document translation services and bilingual certification for clinicians and staff. Using Lean principles and innovative improvement strategies, we partner with all levels of staff to continually evaluate multi-source data and trends to provide the most comprehensive, compliant, efficient, user-friendly, and excellent program for our patients and staff.

• 5+ years of experience as a Medical Interpreter in the setting of an academic or clinical institution
• Active national certification for healthcare interpreting (CCHI or NBCMI)
• Must be fluent in written and spoken English and target language/languages:
  Spanish, Chinese (both Cantonese and Mandarin), Russian, or Vietnamese, with proficient…