Field Service Technician

4 days ago Be among the first 25 applicants

Pay Range: $25-$35 per hour, depending on experience

Position Summary:

We are seeking a highly efficient Field Service Technician who brings current OEM certifications and a laser focus on customer satisfaction to every task for the San Francisco, San Jose, CA, and surrounding market. This role is built for the candidate who thrives working autonomously in the field, managing their service territory, and consistently executing complex repairs quickly and effectively with little need for oversight.

• Execute Expert Repairs:
  Conduct comprehensive, high-quality repairs on specialized multi-function equipment, focusing on diagnosing root causes to significantly reduce repeat service calls and minimize customer downtime.
• Precision Handling:
  Demonstrate excellent manual dexterity and the ability to manipulate and assemble very small components during detailed technical repairs.
• Performance Metrics:
  Consistently achieve or surpass established performance metrics for service ticket response (acknowledgement time) and issue resolution time frames.
• Client Engagement:
  Cultivate and sustain positive, professional relationships with end-users, acting as a direct service liaison to foster high customer satisfaction.
• Documentation Integrity:
  Accurately log all service activity in the ticketing system promptly, ensuring detailed, clear, and professional documentation of all actions taken and parts used.
• Preventative Maintenance (PM):
  Develop and execute a proactive PM schedule, performing routine maintenance on devices based on fleet health data or recurring issues.

• 3+ years of experience in mechanical repair required.
• Prior experience in the maintenance and repair of multifunction printers (MFPs) is strongly preferred.
• Proven ability to interact professionally in a customer-facing role.
• Must be comfortable and effective working independently with minimal supervision.
• Demonstrated natural mechanical aptitude for troubleshooting and repairing complex machine systems.
• Basic working knowledge of print drivers and network connectivity concepts is mandatory.

• Medical, Dental, and Vision
• Life Insurance
• 401k
• Company vehicle and all auto related expenses covered

Associate

Full-time

Information Technology and Customer Service

Retail Office Equipment

Referrals increase your chances of interviewing at Golden Gate Office Solutions by 2x

Apply BELOW