School Success Manager; Seasonal

Who we are

School scheduling is a hard problem, one that technology was meant to solve. Yet for decades, the master schedule has been built by hand, consuming educators’ valuable time while delivering a sub-optimal result for students. We started Timely to build the tool we wish we had when we were in schools. And today, we are changing how schools create high quality schedules for teachers and students.

Timely combines groundbreaking AI technology with support from a team of expert school schedulers: saving schedulers’ time, and surfacing opportunities for leaders to unlock staff potential. Timely delivers optimized master schedules that are more efficient, accommodate diverse educator needs, and enable student access to courses and pathways that impact their lives.

Our district and school partners agree: scheduling is a key opportunity for educational innovation, and that Timely is the indispensable partner in addressing the challenge. We’re experiencing exciting growth as a company, while doubling down on our mission and people-centered approach to leveraging powerful technology. We serve districts and charter school organizations across 20+ states, growing (and renewing) at rates that lead the education technology industry.

This growth has been driven by our strong product-market fit, deep understanding of education, and commitment to customer success.

As a seasonal School Success Manager at Timely, you'll be at the forefront of our mission to help schools create more effective, equitable, efficient and innovative schedules. During peak school scheduling season,
January
- July
, you'll work full-time, directly with our school partners, guiding them through the entire scheduling process and ensuring they maximize the benefits of our platform and support model.

The seasonal School Success Manager role leads all aspects of Timely’s customer-facing support model.

• Own a portfolio of schools: Guide district and charter schools through using Timely to build their master schedule

  • Lead onboarding and training for new and returning school schedulers

  • Provide end-to-end support to finalize schedules; this will require problem-solving through complicated constraints and unique school-needs

  • Develop strategic relationships with key stakeholders including lead schedulers, principals, and other members of the scheduling teams

  • Track success metrics for each school, ensuring high levels of satisfaction and renewal rates

  • Serve as a strategic thought partner to school-based teams to ensure their schedule aligns to their unique priorities

  • Troubleshoot complex technical issues as the external representative of Timely, with support from Timely’s product & engineering team

• Own a portfolio of accounts: Manage district and charter network accounts through the Timely customer journey developing strategic relationships with key stakeholders

  • Collaborate with the district teams to establish partnership goals, implementation timelines, and training plans.

  • Serve as a strategic thought partner to ensure the school schedules align to district and network priorities

  • Provide the tools and structures necessary for district leaders to manage the master scheduling timelines and understand where each school is at in the scheduling process.

  • Support the data integration process by collaborating with district IT teams and Timely’s data integration team, owning aspects of the data transfer process (e.g., appropriately structuring data files for upload into the Timely the app)

• Support general operations

  • Communicate and coordinate cross-functionally across Timely’s sales & marketing and product & engineering teams to share customer feedback and relevant insights into implementation that will improve our…