Labor & Employment Client Service Specialist

The Labor and Employment Client Service Specialist role is responsible for providing legal administrative support to a team of attorneys by performing complex, administrative assistance using specialized knowledge of the assigned practice area(s). This position works collaboratively and cooperatively with others in a team-oriented environment to deliver the highest level of service to internal and external clients.

• Provide superior client service by answering and screening calls in a courteous and timely manner and providing other client assistance when needed.
• Work closely with attorneys and clients to ensure seamless transfer of information, including attending team status meetings, drafting details, and coordinating results with team.
• Facilitates the management of client specific data, including both electronic and paper files, to enhance the overall approach to dedicated interaction.
• Manage workflow of assigned tasks and projects, prioritizing incoming tasks to meet deadlines and coordinate with other support services to complete work.
• Working knowledge of court rules (federal and state) including document preparation, electronic filing and processing.
• Manage attorney calendars and assist in meeting deadlines, coordinate attorney and/or client travel arrangements and collaborate with the client regarding same.
• Prepare legal documents, memoranda, and correspondence from draft or dictated text. Create, edit, format, and proofread documents, spreadsheets and presentations with the highest level of accuracy and attention to detail.
• Assist multiple attorneys as primary assignment and provide additional support, back-up, and PTO coverage for the CSS assigned to the team.
• Transmit legal documents, memoranda, and correspondence to clients, witnesses and court officials by electronic filing, fax, email, mail and/or messenger.
• Process new business requests by working closely with the New Business Intake Team by opening new matters; preparing and reviewing conflicts submissions; close matters; and create and maintain client case files using appropriate recordkeeping software.
• Calendar all critical deadlines and other dates requiring action into a calendaring database and ensure accurate calculations; maintain and manage these deadlines.

• Work proactively with Legal Team Assistants to accomplish tasks.
• Collaborate with resources, including Attorney Resource Center, as appropriate to complete projects and tasks.
• Adhere to all firm policies, procedures, standards and guidelines while maintaining confidentiality.

• Other related duties, as assigned.
• Flexibility to work overtime when required to meet project deadlines and business demands.

• Associate's Degree preferred;
  Bachelor's Degree a plus.

• Minimum of fifteen (15) years related experience at a law firm or legal or corporate department required.

• Ability to effectively gather and summarize data for reports, find solutions to various administrative problems and prioritize work.
• Must exhibit a high degree of initiative in managing multiple priorities simultaneously in a fast‑paced, high‑pressure, deadline‑driven and detail‑oriented work environment utilizing excellent judgment, initiative, decision‑making skills and the ability to work independently.
• Excellent verbal and written communication skills. High level of inter‑personal skills required to handle sensitive and confidential situations.
• Position requires a highly professional demeanor and appearance including possessing poise, tact and diplomacy.
• Ability to maintain highest level of confidentiality and provide outstanding customer service to internal and external clients/contacts.
• Proven proficiency using legal terminology and experience working in related practice area(s).
• Experience with court/administrative related agency filings and meeting related deadlines.
• Exceptional knowledge and experience with the Labor and Employment law practice. Specifically, processes and procedures concerning the Department of Labor, Equal Employment…