Air Export Specialist

Job Title:

Air Export Specialist

Job Location:

San Francisco, California

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers’ shipments by air or sea. DGF’s logistics solutions span the entire supply chain, from the factory to the shop floor, including special transport-related services. As an Air Export Specialist, you will be responsible for the movement of our customers’ air export shipments.

You will coordinate and be the main point of contact for our outbound Air Export shipments from initial customer contact to final destination.

• Strong understanding of air export regulation and documentation is preferred
• Pro‑active and solution‑oriented mindset, always demonstrating a “can do” attitude
• Very strong attention to detail, excellent communication both written and oral essential
• Coordinates with overseas offices and domestic agents as necessary
• Helps facilitate air shipment arrangements, determining efficient routing methods, bookings, and deliveries to meet the customer’s expectations
• Utilizes customer service knowledge and experience to proactively update the customer and address questions regarding the status of their shipments
• Daily checklist tasks completed to ensure KPI goals are met by global standards
• Tracks and traces shipments from door to door (as applicable) and maintains timely milestone updates in Cargowise
• Answers customer inquiries independently; helps resolve problems and creates solutions
• Maintains status updates and supporting notes in Cargowise and Salesforce
• Works with dispatch on a daily basis and maintains communication with various transportation and warehouse agents
• Upholds all TSA standards and requirements in accordance with IACSSP program

• Proficient use of computer systems and applications (MS Office, Teams, Word, Excel, Cargowise, Exworks, TMS, EDM) as trained/required
• Must work independently with minimal supervision, makes use of time and resources, takes personal responsibility for the quality and timeliness of work
• Consistently exhibits flexibility in resolving customer problems in a timely manner, exercises good judgment in resolving general disputes or problems
• Able to communicate effectively and collaborate with team members to achieve common goals, sees opportunities to support other team members
• Able to express ideas and information clearly, concisely, and accurately both verbally and in writing, demonstrates active listening and seeks to understand other perspectives
• Approaches problems with a solution‑focused mindset and uses judgment to resolve issues, assists with finding root cause and implements process improvements
• Demonstrates accuracy, thoroughness, and efficiency; plans and organizes work, manages time well, handles multiple tasks simultaneously, and completes initiatives with minimal errors; meets productivity goals set by management

Pay Rate: $29.00‑32.00/hr. in accordance with the CBA (60‑day probation period)

Benefits (All Non-Union Employees)

• Competitive base salary plus role‑dependent performance‑based incentives
• 401(k) Match: $1‑for‑$1 match up to 4% quarterly + 2% annual base contribution
• Stock Purchase Plan:
  Ability to purchase Deutsche Post AG shares at a discounted rate
• Medical:
  Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions
• Vision:
  Optional coverage for exams, frames, and contacts
• Dental:
  Optional coverage for preventive, basic, and major services
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days

Job type:
Full Time – in office (Monday – Friday)

Hours:

11:00 a.m. – 7:00 p.m. or 12:00 p.m. – 8:00 p.m.

All work must be completed daily (overtime may be required and expected)

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.