Freight Forwarding Specialist

Freight Forwarding Specialist with strong Import and Export expertise to join our growing logistics team. The ideal candidate will have hands‑on experience in a Freight Forwarding environment, proficiency in documentation and compliance, and the ability to deliver top‑tier customer service in a fast‑paced global logistics setting.

• 2+ years Import experience in a freight forwarding company
• 2+ years Export experience in a freight forwarding company
• Experience with Cargo Wise (preferred)
• Minimum 5 years total experience in freight forwarding or logistics
• High school diploma/GED
• Strong computer skills and excellent written/verbal communication
• Knowledge of international trade regulations, DOT, air export rules, Schedule B classification
• Familiarity with Hazardous Materials and Dangerous Goods regulations
• Understanding of international banking requirements (letters of credit, payment terms)
• Basic math skills for metric/currency conversions

• Import & Export Operations: Coordinate customer bookings and set up new shipper profiles;
  Prepare, process, and review all import/export documentation in compliance with global regulations;
  Assist with restricted article submissions and ensure regulatory accuracy;
  Track, trace, and update shipment milestones, addressing any exceptions immediately.
• Customer Service & Relationship Management: Deliver high-level customer support to ensure a positive service experience;
  Communicate shipment updates, resolve billing disputes, and assist with new trade lane opportunities;
  Develop and maintain strong relationships with clients, agents, brokers, and service partners.
• Logistics & Carrier Coordination: Dispatch carriers for pickups at CFS, FTN, and customer distribution centers;
  Coordinate oversized, out-of-gauge, and Hazmat shipments;
  Resolve delays, compliance issues, and release problems to ensure timely movement of freight;
  Handle dangerous goods documentation and oversee proper handling procedures.
• Administrative & Financial Duties: Enter accurate shipment data into internal systems;
  Generate freight quotes and develop rate structures;
  Resolve billing issues and verify vendor and customer invoicing accuracy;
  Provide manual reports and documentation as requested by customers.
• Additional Duties: Work all urgent/immediate shipment cases;
  Perform other related duties as assigned.

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For temporary assignments lasting 13 weeks or longer, benefits include major medical, dental, vision, 401k and any statutory sick pay where required.

• Apple One participates in the E-Verify program in certain locations as required by law.
• We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
• For Los Angeles, CA applicants:
  Qualified applications with arrest or conviction records will be considered in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
• For San Francisco, CA applicants:
  Qualified applications with arrest or conviction records will be considered in accordance with the San Francisco Fair Chance Ordinance.