Product Manager, Portfolio Operations, da Vinci SP

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do  a global leader in robotic‑assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Seeking a detail‑oriented and analytically‑minded Product Manager to manage sustaining product operations for da Vinci SP. This role is critical to ensuring seamless product availability, inventory health, and efficient supply chain execution for the global SP business. This role will serve as the operational backbone for the SP Product Management team across the SP product portfolio.

In the surgical robotics field, product availability directly impacts patient outcomes and care team satisfaction. This role ensures we reliably meet customer needs, and the patients they treat globally.

• Own the da Vinci SP system, instruments, accessories and endoscope, forecast including short‑term and long‑term forecasting improvements, allocation models, policies for supply shortages, and regional coordination
• Own the complete SKU lifecycle from introduction (APL) through sustainment (i.e. MCF projects) to discontinuation (end‑of‑life), including registered SKUs and regional SKU changes
• Manage inventory levels across distribution channels, balancing product availability against carrying costs and obsolescence risk; inform safety stock levels to minimize backorder and excess inventory
• Support internal organizational needs for products used in demos, trainings, labs, etc.
• Identify and resolve inventory bottlenecks, obsolescence issues, and supply‑demand mismatches working with supply and operations planning stakeholders across the organization
• Partner with cross‑functional teams in product support, quality and operations to manage potential field disruptions and minimize global customer impact.
• Represent the Product Portfolio during Field Actions, reviewing communication tactics and recovery strategies for portfolio supply
• Conduct root cause investigations into operational issues (forecast misses, inventory discrepancies, SKU performance gaps, supply chain disruptions); develop and implement corrective action plans with measurable success metrics and monitor effectiveness
• Partner with Clinical Affairs, Quality, Regulatory, Manufacturing, Supply Chain, Finance, and Sales teams to align product strategy with operational constraints and market needs; influence stakeholders without direct authority using data‑driven analysis and business impact assessments
• Implement SIOP process improvements to enhance reliability, efficiency, and transparency; communicate complex operational challenges and solutions to leadership in clear, actionable formats
• Support the lifecycle of service programs, including the management and review of service contracts.

• Advanced proficiency with data analysis and business intelligence tools (Excel, Tableau, Power BI, or similar)
• Understanding of forecasting methodologies and inventory optimization principles
• Ability to interpret complex supply chain metrics and translate into actionable insights
• Strong quantitative and qualitative problem‑solving skills

• Exceptional interpersonal skills and ability to build trust across organizational departments
• Strong facilitation and meeting management abilities
• Ability to…