Associate Operations Support Specialist II - Nightshift

Company Overview

Mainspring Energy is revolutionizing power generation with the world’s most flexible and adaptable local power generation technology, the Mainspring Linear Generator. Commercial, industrial, and utility leaders are choosing Mainspring over traditional options like engines, turbines, and fuel cells to quickly and reliably deliver local power for EV charging, commercial facilities, data centers, and grid‑scale operations.

The Mainspring Linear Generator is fuel flexible, ramps up and down to meet demand, and utilizes a flameless reaction with near‑zero NOx emissions. Backed by top‑tier investors including Khosla Ventures, Bill Gates, American Electric Power, Lightrock, and General Catalyst, Mainspring designs, manufactures and delivers its products to customers across the U.S. today, and we’re quickly scaling for international expansion.

Inspired by our vision of the affordable, reliable, net‑zero carbon grid, Mainspring is rapidly expanding within the $816B global electricity equipment market, and we’re hiring the best talent to meet growing customer demand around the globe. We welcome a broad range of backgrounds, experiences, and talents to bring fresh perspectives and ongoing innovation to our customers.

We are seeking a highly reliable and detail‑oriented Operations Support Specialist to monitor system alerts, respond promptly to issues, and execute defined troubleshooting actions based on established flowcharts. This position requires strong problem‑solving skills, comfort with technical systems, and the ability to work independently during overnight and weekend shifts.

A key aspect of this role is flexibility — you may support coverage needs by filling open shifts, assisting with vacation or absence coverage, and adapting to changing operational demands.

This role follows a 4×10 schedule (four 10‑hour overnight shifts per week), with two shift block options:

• Block A:
  Saturday – Tuesday (ends Wednesday morning), 9:00 PM – 7:00 AM PST/PDT
• Block B:
  Tuesday – Friday (ends Saturday morning), 9:00 PM – 7:00 AM PST/PDT

• Learn and understand novel electro‑mechanical hardware systems and operations
• Monitor system alerts and notifications during assigned overnight shifts
• Follow established troubleshooting protocols to address issues
• Execute problem‑solving actions based on provided flowcharts
• Restart hardware systems or elevate issues to senior engineering staff as needed
• Maintain detailed logs of alerts and actions taken
• Ensure all issues are resolved within the allotted time or escalated appropriately
• Provide weekend and flexible shift coverage, including filling in for team absences or vacations as needed

• A Bachelor’s degree in a related field is preferred
• Previous experience in operations, dispatch, or customer support roles
• Basic technical aptitude; prior experience with dashboards or similar systems is a plus
• Experience working overnight shifts or in similar roles is an advantage but not required
• Familiarity with troubleshooting hardware and software systems and technology
• Ability to follow detailed instructions and processes
• Strong problem‑solving skills with a focus on execution
• Attention to detail and the ability to work independently
• Excellent communication skills
• Ability to manage multiple tasks and prioritize in a fast‑paced environment
• Willingness to provide flexible shift coverage, supporting team members during vacations or absences

$27 - $31 an hour

This position is remote. The salary will be adjusted to reflect local market conditions based on employee location as well as the experience of the employee. Along with the base salary, Mainspring offers pre‑IPO stock options + benefits.

Does your experience not meet all of our posted requirements? Studies have shown that some people are less likely to apply to positions unless they meet every listed requirement. At Mainspring, we are committed to building a diverse, inclusive, flexible, and collaborative environment, so if you want to help us transition the world to clean and affordable electricity, and don’t meet all posted requirements for a particular role, we’d still love to hear from…