Senior Air Export Specialist

Our client, a leading international freight forwarder, is seeking a Senior Air Export Specialist to join their team in Burlingame, California. This is an excellent opportunity for an experienced air freight professional looking to take on a leadership role while remaining hands‑on in daily export operations.

• Manage the end-to-end coordination of international air export shipments.
• Prepare and review export documentation, ensuring compliance with customer requirements, airline regulations, and international trade standards.
• Coordinate with airlines, overseas agents, trucking companies, warehouses, and customers to ensure timely movement of freight.
• Monitor shipment milestones, proactively communicate updates, and resolve service issues before they impact customers.
• Handle complex shipments requiring legalization, letters of credit, original bills of lading, and other specialized documentation.
• Maintain accurate shipment records and ensure data integrity within the company's operating system.
• Provide exceptional customer service by responding promptly to customer inquiries and resolving operational challenges.
• Support and mentor junior Air Export Coordinators by sharing best practices and assisting with training.
• Work closely with sales and customer service teams to ensure customer expectations are consistently exceeded.
• Identify opportunities to improve operational efficiency and enhance customer satisfaction.
• Ensure compliance with TSA, IATA, FAA, and other applicable regulatory requirements.

• Minimum of 5 years of air export operations experience with an international freight forwarder.
• Strong knowledge of international air freight documentation, export compliance, and airline procedures.
• Experience handling complex shipments, including letters of credit, legalization, and original shipping documentation.
• Excellent organizational and multitasking skills with the ability to manage multiple priority shipments.
• Strong communication and customer relationship management skills.
• Experience using Cargo Wise or a similar freight forwarding operating system is highly preferred.
• Demonstrated ability to mentor team members and serve as a senior operational resource.
• Detail‑oriented with a proactive approach to problem‑solving in a fast‑paced logistics environment.

• Paid time off and company holidays.
• Opportunities for career advancement within a global freight forwarding organization.
• Collaborative team environment with ongoing professional development.