Retail Logistics Manager

Skylight is a technology startup based out of Los Angeles and San Francisco. Our mission is to connect loved ones by creating the world’s simplest products and services that improve family life. We make consumer products, like Skylight Frame and Skylight Calendar, that are loved by millions of people across the globe. Our founders are former venture capitalists and serial entrepreneurs, who have scaled this business to $180M+ in annual revenue while being completely bootstrapped and profitable.

We think often about the thousands of smiles we are able to put on our customers’ faces each day, and it fills our hearts with purpose. That’s why we have been working hard to expand our team and invent, so that we can continue to bring the magic of Skylight to millions of loved ones throughout the world.

The Retail Logistics Manager will own the day to day execution & scale of our global retail operations for club channels:
Costco, Walmart, Sam’s Club. You will be responsible for tracking and maintaining high wholesale customer satisfaction by delivering products accurately and on time. You will proactively manage 3PL warehouses, freight carriers, and the relationships with our wholesale retailers’ operations teams. It is also imperative you work closely with our sales teams. This role requires building and maintaining scalable processes, tools, and reporting while ensuring seamless delivery experiences across multiple markets globally.

The ideal candidate has strong analytical skills, attention to detail, and excellent communication skills.

• Develop and execute global fulfillment strategies to optimize delivery performance, cost efficiency, and customer satisfaction across US & international markets (OTIF).
• Develop and monitor KPIs for global fulfillment operations, including delivery times, costs, and accuracy metrics.
• Design and implement automated fulfillment processes, systems and reports while collaborating with key stakeholders across regions.
• Responsible for tracking incoming shipments and quantities, running analysis on inventory levels against Retailer on‑hand quantities, sell‑through, planned orders and incoming shipments to determine gaps and/or surplus.
• Communicate with Retailer partners/ Inventory teams on planned future orders and open shipments.
• Establish and maintain relationships with 3PLs, outbound transportation brokers, and outbound carriers (FTL, LTL).
• Manage 3PL fulfillment for wholesale accounts including creating Standard Operating Procedures (SOPs) for each retailer.
• Monitor and report order processing lead times, troubleshoot, and elevate critical issues (missed appointments, missed ship dates, late deliveries, etc.) ensuring all Retailer criteria are met for each order.
• Oversee and directly manage the booking of appointments with 3PL, freight forwarders, and wholesale customers.
• Execute EDI documents (850-Purchase Order, 856-Advanced Ship Notice, 810-Invoice) to ensure accurate and timely systematic communication with our wholesale retail customers.
• Maintain order management system of record – Net Suite, promptly moving orders through standard fulfillment phases: intake & validation, 3PL warehouse allocation, and customer delivery.
• Quickly problem solve and directly manage escalations when appointments are missed or POs are running late.
• Lead dispute resolution process for any shipment penalties, order errors or other fees assigned by the retailer. This will include researching any needed documentation with the 3PL to submit through the retailer portal.
• Lead continuous improvement initiatives across global fulfillment operations.

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field
• 4+ years of experience in retail fulfillment operations, or supply chain management
• Demonstrated experience managing fulfillment and delivery operations with 3PLs to retailers
• Proven experience managing fulfillment for the following retail accounts (Costco, Walmart, Sam’s Club)
• Experience with outbound transportation management and broker/carrier negotiations
• Proficiency as a user of…