Senior Operations Manager

In this role, you will serve as an integral member of the Operations Team. You will support the Operations Management team and Senior Vice President by managing, developing, and improving activities associated with overall operational performance in Transdev Alternative Services. This includes KPIs, SLAs, strategic account management, and startups/shutdowns of locations. You will lead transformation initiatives of the AV organization, utilizing performance improvement concepts and development tools, providing inception-to-measurement of structure, education, and processes.

You will identify and lead the problem-solving initiatives for improving, strengthening, and sustaining the operations division.

• Regional Management of Operational sites to include International areas and multiple geographies/locations.
• Directs Leadership and management in developing a culture where safety, inclusion, and ongoing employee interaction are valued and evident in all activities.
• Curate and present daily, weekly, and monthly business reports to client leaders and executives within Transdev.
• Lead role implementing programs for the Operations division of Transdev’s North America.
• Develop and deploy essential process improvement techniques and tools; manage performance improvement processes in a direct role.
• Develop and deploy needed metrics to coordinate with existing operational performance KPIs by inserting lean metrics to demonstrate business value and measure total productivity gains, including reducing absenteeism, turnover, and extended benefits.
• Diagnose problems and develop streamlined process flows to eliminate waste and ensure efficiencies.
• Mentor peers and influence operational teams to think differently, ensuring a bottom-up approach to decision-making and empowerment at appropriate levels.
• Participate in client and prospective client meetings to illustrate and differentiate Transdev from its competition.
• Collaborate with Human Resources to be the Subject Matter Expert on training and incentive programs supporting lean initiatives.
• Other duties as required.

• Must be 21 years old.
• Bachelor’s degree or equivalent experience in Business Administration, Logistics, Transportation, or related field preferred.
• 5 or more years of relevant management and leadership experience required.
• Experience in tech, start-up, and/or AV industry strongly preferred.
• Strong background in transportation and/or logistics highly preferred.
• Working knowledge of basic federal and state employment laws.
• Basic working knowledge of laws, ordinances and regulations pertaining to motor vehicle operations.

• Must have good attention to detail and be able to quickly and concisely describe thoughts.
• Capable of responding quickly and simultaneously to multiple scenarios.
• Ability to maintain positive relationships with clients, employees, and support departments.
• Remain flexible and agile for changing business needs and/or projects.
• Strong written and oral communication skills; excellent presentation skills; ability to influence people at all levels of the organization.
• Working knowledge and proficiency with Microsoft Office and/or GSuite programs and the ability to manage and manipulate data in spreadsheets.
• Ability to resolve complex operational problems.
• Strong logic and analytical skills.
• Ability to adapt well to rapidly changing environments with ambiguous direction and dynamic strategies.
• Self-motivated with good judgment in fast-paced, high-stress environments.
• Build and execute productivity plans through forecast reviews, determine productivity requirements, and partner with other Leaders to load balance.
• Must be on call and responsive for 24/7 operations.

• Constant use of hands, fingers, handle, or feel; and talk or hear; frequent standing, walking, sitting.
• Close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Exposure to inclement weather and high-risk operating environments such as highways and dense urban environments.
• Most work is accomplished indoors.
• Long periods of sitting, typing, or…