Assistant General Manager

Assistant General Manager

At Exos, we believe in unlocking everyone’s potential for peak performance. As a leader in human performance, we deliver world-class training, coaching, and education to athletes and high‑performing individuals across the spectrum. We’re seeking an experienced Assistant General Manager to lead our team of high‑caliber coaches and drive program innovation using Exos’ cutting‑edge methodology. If you’re passionate about leadership in coaching, committed to client success, and ready to make a lasting impact, we want to hear from you.

• Prioritize the retention of existing members through thoughtful programming, service excellence, and proactive engagement
• Ensure exceptional member experiences by maintaining high standards of service delivery, hospitality, cleanliness, and program quality
• Enjoy interacting with members regularly in this highly member‑facing role
• Oversee the Manager on Duty program and scheduling to ensure consistent visibility, responsiveness, and service coverage
• Proactively identify member‑impacting problems or inefficiencies and develop solutions in partnership with the client and Leadership Team

• Develop, coordinate, manage, and maintain the day‑to‑day operations of all programs and events
• Monitor program performance, member participation, and feedback to guide continuous improvement
• Ensure programs, events, and services align with organizational retention goals and member‑experience standards

• Work collaboratively with internal Marketing, Finance, Customer Service, Business Systems/CRM, Retention, and Management teams to enhance programs, develop strategy, and support execution
• Assist in the management and implementation of internal and external membership software systems and vendors

• Supervise and provide strategic oversight and direction to the Group Exercise Manager and Member Experience Manager
• Oversee reception desk operations, with day‑to‑day management led by the Member Experience Manager
• Coach and develop team members through regular feedback, performance reviews, and goal‑setting
• Build a culture of accountability, engagement, and continuous improvement

• Develop and manage program budgets, staffing allocations, and execution of services within defined strategic initiatives
• Develop performance and operational metrics and deliver reporting reviews with internal and client teams
• Ensure compliance with safety standards, facility protocols, and company policies

• Play a leadership role in the generation of new membership sales and strategic partnerships
• Support initiatives that strengthen the club’s visibility, community presence, and new-member onboarding experience

• Maintain a strong relationship with the client and their operations team
• Participate in meetings with the client, review metrics and financial reporting, and collaborate on strategic initiatives and decision‑making
• Communicate daily/weekly with the client team and maintain the facility calendar

• Support the General Manager as a key partner in operational excellence and strategic execution
• Desire to be successful and contribute as part of a collaborative, high‑performing team
• Other duties as assigned

• Bachelor’s degree in Business, Health and Wellness, or related field
• 5+ years of experience in health and wellness, club management, or program management
• Experience directly supervising management‑level staff
• A minimum of 5+ years of direct responsibility for a fitness‑related budget of $3M+
• The ability to proactively anticipate needs and resolve issues in real time
• Experience operating independently while remaining aligned with team and organizational objectives
• Experience with accountability‑driven sales management
• Strong business and leadership acumen
• Proficiency in program development, implementation, and ongoing management
• Ability to work both independently and as part of a team with innovation, collaboration, and initiative
• Detail‑focused, able to work under…