Director - M&A Integration

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At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient, fair, and transparent, but automation never makes the final call. Every hiring decision is made by real Twilions, ensuring a human touch at every step.

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See yourself at Twilio

Join the team as Twilio's next Director, M&A Integration

About the job

As the Director, M&A Integration you will report to the Sr. Director, Workforce Transformation within Twilio's People organization. You will play a critical leadership role responsible for orchestrating and driving execution of M&A transactions cross-functionally from deal thesis through full integration. This role will also flex to support other workforce transformation projects as needed.

This role requires experience and comfort with driving projects and executive sponsor teams toward capturing the value of an M&A deal, or workforce project. Success in this role hinges on the ability to partner with key stakeholders globally, balancing business objectives with excellent operational execution.

Responsibilities

In this role, you'll:

• Partner with business leaders and Corporate Development through the diligence and integration process to define Twilio's integration strategy. This includes interfacing with deal sponsors, target company leaders, and building strong project operations to ensure alignment to deal value drivers, workforce strategy, and defined KPIs.
• Lead post-deal close integration and assimilation efforts of M&A at Twilio-functional, cultural, and operational-by facilitating and guiding a cross-functional team of workstream owners and ensuring key deliverables and KPIs are met.
• Build an M&A Integration Operational Model, including developing governance structures, playbooks, change management and communications plans, and project team roles and responsibilities.

• Interface with senior leadership, including VP, SVP level executives, to present strategic recommendations, secure resources, and set the broad integration agenda.

• Establish regular governance updates, proactively identify and mitigate risks, leading KPI reviews and results and escalate critical decisions to business sponsors and executive leadership.
• Cultivate communications and change management efforts for all stakeholders (including acquired company leaders) throughout the integration process to minimize disruption and maximize adoption.
• Assess and incorporate integration best practices, learnings, and success metrics to continuously improve our M&A playbook and operational processes.
• Support the project management of other workforce transformation projects as needed, which includes re-orgs, location expansion or consolidation efforts and people related projects as an outcome of our strategic workforce plan objectives.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Who you are:

• A natural project manager, and someone who can track and connect multiple functions and leader needs. You lead inclusive, rigorous, and efficient processes to develop plans which are focused on business and organizational goals.
• A communication expert. You communicate effectively with all audiences, regardless of level. You consistently mobilize people to act through crisp and actionable synthesis (written…