Director, Labor Strategy

About Gap Inc. Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity, and lead boldly?

Join our team.

We are looking for a Director of Cross-Brand Labor Strategy to lead the strategic execution and workforce stability of our brands. This role will be responsible for driving the development and implementation of all store payroll initiatives, tools and resources that support the labor management strategy in our North America stores. It will lead and develop an empowered team responsible for creating and maintaining effective large-scale labor models, budgets, and labor allocations with a focus on continuous improvement.

The individual will become a subject-matter expert in all Gap Inc. Labor Systems and enable the future roadmap through conceptual understanding of current state and best‑in‑class future state of labor allocation and optimization.

This role requires strong business acumen and attention to detail to deliver profitable growth and help the company reach its annual and long-term goals. It will manage financial budgets and ensure the achievement of store expense reduction financial goals through partnership with other functions to ensure we deliver on time with fiscally responsible products that support the company’s store operating model optimization.

It will help us evolve from running stores to creating a store experience that is an integrated part of our customers’ lives, setting us apart from competitors and driving top and bottom-line results.

The Director will be a key strategic thought leader to the Store Strategy and Operations Leadership team and Operations and finance business partners in brands through data-driven storytelling and influence. This position will build cross-functional and cross-brand partnerships at all levels with Store Operations, Field Leadership Teams, Finance, Market Planning, Store Planning, Field Visual, Human Resources, Asset Protection and Communication, among others.

• Creates, develops and seamlessly integrates strategic store initiatives designed to drive business efficiencies.
• Maintain global working knowledge of competitor practices; provides benchmark and key insights.
• Partners with Store Operations Leadership Team to define, prioritize, and implement strategic initiatives in support of divisional strategies and divisional financial goals.
• Leads a team of Senior Managers, Managers and Project Managers with strong focus on development through thoughtful and timely feedback.
• Develops and manages strategic budget resources for Brand initiatives, payroll, etc. that deliver profitability through expense management.
• Acts as a trusted advisor to leaders, keeping the Brands competitive while understanding the impact of initiatives on customer experience, store workload, productivity, employee engagement, and compliance.
• Analyzes opportunities, designs forecasts, drives results and measures the success of initiatives in the store environment.

• Collaborating and Influencing
• Strategic Orientation
• Innovative Cultivator
• Talent Builder
• Customer Impact
• Bachelor's degree or equivalent experience
• 10-15 years of analytical expertise with a focus in labor management including experience leading large teams
• Advanced Excel skillset (Power BI and UKG Workforce Management Suite inclusive of SWP budgeting experience a plus)
• Technical Labor System Experience (MOST certified/ Labor Pro working knowledge) a plus
• Ability to think objectively and interpret meaningful themes from quantitative and qualitative data…