Workforce Management Analyst

About the Team

The Workforce Management (WFM) team is part of the Retail Finance & Operations organization and partners closely with our EVP of Stores and Brand SVPs of Stores to drive operational excellence across all brands. We provide strategic insights and analytical support that optimize labor planning, enhance store productivity, and inform key business decisions. Operating in a collaborative, data-driven environment, our team values cross-functional partnership, continuous improvement, and delivering results that support both our stores and leadership.

We are seeking a proactive, analytical individual to join Williams-Sonoma Inc’s Workforce Management (WFM) team. This role is responsible for delivering staffing, scheduling, payroll, and analytical support to all retail stores while providing the insights needed to inform business decisions. The position focuses on improving store productivity and profitability through optimized workforce processes and data-driven analysis that support our retail growth strategy.

The ideal candidate thrives in a collaborative environment, managing multiple projects at once, and will report to the Director of Workforce Management.

• Develop, maintain, and enhance workforce management tools and reporting to support scheduling, labor forecasting, and staffing optimization.
• Partner with Retail Finance, Store Operations, and HR to align labor plans with business priorities and financial targets.
• Analyze store-level labor performance, productivity trends, and key operational metrics to identify opportunities for improvement.
• Support labor model development and maintenance, ensuring accuracy in labor standards, workload drivers, and scheduling parameters.
• Provide insights and recommendations to leadership to improve store scheduling effectiveness and labor utilization.
• Assist in annual budgeting and forecasting of retail labor and productivity.
• Prepare cross-brand financial reporting and analysis for senior leadership, highlighting performance trends and key business insights.
• Provide ad hoc analyses and presentations to senior leadership to support strategic decision-making.

• 3-5 years professional experience performing data analytics that influence business decision making, preferably in workforce management, planning and analysis or FP&A.
• Bachelor’s degree, preferably in a quantitative field (finance, economics, business) or equivalent experience.
• Very strong analytical skills – extensive experience with advanced Excel analytic functions.
• Creative problem solving and strategic thinking skills – able to delve into business issues and large amounts of data to form insights and recommendations.
• Attention to detail and ability to consistently deliver high quality work.
• Comfortable managing multiple projects with a high degree of ambiguity in a fast-paced setting.
• Results oriented – strong sense of urgency and excellent follow through.
• Strong interpersonal, written and verbal communication skills.
• Working knowledge of Workforce Management Systems and Oracle/Essbase is a plus.
• This role requires being onsite in the San Francisco office Monday-Thursday

We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.

Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:

• A generous discount on all WSI brands
• A 401(k) plan and other investment opportunities
• Paid vacations, holidays, and time off to volunteer
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• Tax-free commuter benefits
• A wellness program that supports your physical, financial and emotional health

• In-person and online learning opportunities through WSI University
• Cross-brand and cross-function career opportunities
• Resources for self-development
• Advisor (Mentor) program
• Career development workshops, learning…