Chief Operating Officer

Company Background

Gaetani Real Estate (GRE) has provided professional property management services to San Francisco Bay Area property owners for more than 75 years. Backed by three generations of experience, we deliver thoughtful, customized management solutions for commercial and multi‑unit residential properties—taking the hassle and worry out of ownership while protecting long‑term value.

We create value and elevate peace of mind through steadfast, professional property management. We seek individuals who consistently lead with integrity, grit, accountability, humility, and compassion in everything they do.

Teamwork - Supporting one another to achieve shared goals through collaboration, effort, and mutual accountability.

Flexibility - Adapting thoughtfully to new information, changing priorities, and evolving challenges.

Dependability - Consistently following through on commitments and taking ownership of responsibilities.

Relationships - Building authentic, trust‑based connections with our clients, residents, partners, and colleagues through genuine care and professionalism.

Respect - Seeking to understand diverse perspectives and priorities, and treating others with consideration and dignity.

The Chief Operating Officer (COO) is a key member of the executive leadership team responsible for driving operational excellence, business scalability, and organizational alignment across a mid‑size, multi‑entity property management organization. This role oversees day‑to‑day operations and leads strategic initiatives that elevate the company into a best‑in‑class property management organization, with potential expansion through organic growth and acquisition of smaller property management organizations.

The COO provides high‑level vision and leadership while remaining hands‑on to understand the business at a deep operational level. This individual will drive accountability, optimize processes, strengthen cross‑functional collaboration, and ensure the company delivers exceptional service to owners and residents, while increasing profitability.

This role oversees corporate and field operations including:

• Property Management (APMS, OSM, PMs)
• Maintenance (Marview Maintenance)
• Leasing team
• Inspection team

Real estate industry experience is highly preferred. Candidates without industry experience must demonstrate strong operational leadership and business acumen in a regulated environment and be able to learn property management legal requirements rapidly.

• Partner with PRNs and executive leadership to define, refine, and execute the company’s long‑term strategic plan.
• Build an operational roadmap that supports scaling the organization to the “next level” while maintaining culture, compliance, and service quality.
• Lead organizational assessments and design improvements across workflow, communication, technology, staff structure, and operational efficiency.
• Explore and evaluate potential acquisitions of small property management companies, including operational due diligence, integration planning, and post‑acquisition alignment.
• Drive adoption of industry best practices and service standards to position the organization as a market leader in operational excellence.

• Provide direct leadership and oversight to Property Management, Marview Maintenance, Leasing, Inspections, and corporate operations (HR).
• Develop and maintain performance metrics, KPIs, service‑level expectations, and dashboards to track operational health across all departments.
• Build consistent, scalable processes that applies procure‑to‑pay and project‑to‑cash principles for property operations, maintenance scheduling, inspections, leasing, tenant relations
• Pre‑emptively plan and execute on‑compliance requirements.
• Standardize communication for field teams (technicians and OSMs) and the corporate office.
• Ensure seamless coordination between Marview Maintenance and Property Management to improve turn times, maintenance quality, owner satisfaction, and resident experience.
• Drive cross‑department alignment with Portfolio Accounting, and collaborate…