San Francisco - Senior Operations Manager

San Francisco - Senior Operations Manager

• Oversee end-to-end operational functions including receiving, inventory control, order fulfillment, dispatching, and transportation coordination.
• Lead, mentor, and develop a team of supervisors, coordinators, and warehouse staff, fostering a culture of accountability and high performance.
• Implement and refine SOPs to ensure accuracy, compliance, and efficiency across all operational processes.
• Monitor KPIs such as on-time performance, accuracy rates, labor productivity, safety metrics, and cost management.
• Partner with quality and compliance teams to maintain adherence to regulatory requirements (including life sciences, high-value goods, or specialized logistics standards).
• Collaborate with customer service and account management teams to support seamless client communication and issue resolution.
• Identify operational bottlenecks and implement solutions to improve workflow and resource allocation.
• Manage vendor relationships, transportation partners, and external service providers.
• Support budgeting, forecasting, and cost-control initiatives for the branch.
• Lead operational readiness for new customers, service expansions, or facility upgrades.

• 7+ years of logistics, warehousing, or transportation operations experience; at least 3+ years in a leadership or management role.
• Background in high-touch, time-sensitive, or regulated logistics environments strongly preferred (e.g., life sciences, high-tech, critical shipments).
• Strong leadership capabilities with experience managing and developing multi-level teams.
• Deep understanding of warehouse processes, order fulfillment, inventory management, and distribution workflows.
• Ability to interpret and manage KPIs, operational data, and performance metrics.
• Experience improving operational efficiency through technology, automation, or process optimization.
• Excellent communication, decision-making, and problem-solving skills.
• Proficiency with WMS/TMS systems and Microsoft Office Suite.

This organization is a specialized logistics provider supporting high-growth industries with time-critical, high-touch supply chain solutions. They operate with a strong focus on accuracy, security, and responsiveness, offering tailored services across warehousing, fulfillment, transportation, and project-based logistics. With a culture built on reliability, problem-solving, and customer commitment, they continue to expand their footprint to meet evolving client needs.

Caliber is a recruiting company that specializes in freight forwarding and logistics. Our vision is to become one of the nation’s top niches recruiting agencies known for our industry expertise and high-quality talent network. Not only will we strive to be diligent in our profession, but use the same level of commitment to be servant leaders within our community.

Please submit your resume for consideration.