Property Manager​/General Manager

Overview

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses.

We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.

We are seeking an experienced Property Manager / General Manager who will be responsible for providing functional leadership to our Class A property, 595 Market Street in San Francisco. This role will lead and manage the Property Management team with the goal of providing the highest quality service experience to establish and foster long-term customer relationships. This role partners with Senior Management stakeholders to develop and execute asset plans aligned with the overall investment strategy, and involve working with teams across our core functions, including asset management, leasing, engineering and design and construction.

The successful candidate will have high rise experience, bring a hospitality mindset, a wealth of operational and financial expertise and the ability to successfully lead a matrixed team.

Hospitality / Leadership:

• Lead the Property Management (PM) team to provide a best in class customer-focused experience throughout the property
• Develop and manage customer relationships including executive relations, lease renewals, hospitality, and traditional operations management
• Understand customer business needs and leverage our platform to solve their real estate challenges
• Oversee account management for prospective customers (asset space deliverables, review lease proposals, buildouts and space tours)
• Direct development and implementation of unique ZO. event programming with a focus on creating and maintaining a community atmosphere
• Accountable for driving overall amenity engagement
• Manage a cross-functional team to ensure all corporate objectives, policies and standards are met
• Develop team members through mentoring. Identify growth potential and set objectives to achieve career advancement

Operations:

• Develop a comprehensive asset strategy inclusive of an annual operating budget and capital plan, and present to internal stakeholders and partners
• Oversee financial reporting for profit and loss variances, quarterly reforecasting, and investor reports
• Review of annual CAM reconciliation
• Source and oversee management of third-party maintenance contractors to ensure compliance with contractual obligations
• Participate as a stakeholder in design development for construction of pre-built and landlord-built customer spaces
• Supervise all base building capital and major repair and maintenance projects; track and manage finances for projects
• Assist the Property Management team with projects and communication

Qualifications

About You:

• 5-7+ years of experience in a similar role within commercial real estate
• Bachelor’s degree required. (with a focus on hospitality or real estate preferred)
• Financial management and business operations experience required, including costs, budgets, service contracts and arrears
• Understanding of building engines
• Prior hospitality experience preferred
• Strong Microsoft Office skill set
• Ability to travel between floors and buildings in order to effectively communicate with the team and customers

Critical Competencies For Success

• Experience managing and developing a multi-layered team
• Takes initiative and is proactive leader…