PDM Associate Operations Manager

About BCforward

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.

With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.

Job Description:

• Will lead a team of 10-15 PLM Analysts in delivering PLM Services to the client within agreed Turnaround time and Quality levels ·
• Work with cross functional client stakeholders from Engineering, PLM, Supply Chain functions ·
• Define, create methodology, measure, automate and monitor Metrics and KPIs. Provide periodic reporting of metrics ·
• Map as is processes, create to be processes to deliver productivity, efficiency and quality improvements ·
• Partner with the client Operations and management teams to ensure communication of results and resolve customer escalations ·
• Drive root cause analysis and align service delivery towards improving overall business metrics Conduct Data Analytics and Reporting
• Manage Ticket based workflow Deliver to defined SLAs, Turnaround Time and Quality Targets