Regional Director

Job Overview

Regional Director will work with senior leadership to ensure company objectives are met and will provide stellar guidance and leadership to all those within their sphere of influence, consistently adhering to and perpetuating the mission and vision of the company. The Regional Director will be responsible for strategically managing client relationships by providing key business insights and expertise on all client situations that will ultimately drive loyalty, profitability, and long‑term client retention.

A good Regional Director exhibits strong leadership values that epitomize the culture of unparalleled customer service within First Service Residential. This individual will also oversee and create an environment of ownership and accountability for a team of community managers responsible for delivering property management products and services to our clients with a focus on exceptional customer service. A Regional Director must be adaptable and is always looking to motivate and inspire others to do their best.

$115,000 - $120,000 plus up to 18% bonus.

First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.

• Attracts, develops, and retains a diverse team of managers knowledgeable and capable of meeting the property management needs of each client. Leads and collaborates with support team members to successfully onboard new community managers and other associates as needed.
• Provides ongoing support with training, coaching, and developing career paths for associates that desire growth opportunities.
• Regularly influences and mentors community managers and their teams and communicates the importance of having a positive attitude, demonstrating professionalism, and maintaining a strong work ethic.
• Holds self and managers accountable for completing property management tasks and activities in alignment with standard operating procedures and owning issues and solving problems in collaboration with other departments to deliver measurable business results.
• Conducts ongoing performance management activities by providing constructive feedback and coaching through regular check‑ins, structured one‑on‑one meetings, mid‑year touchpoints, and annual reviews.
• Has a regular meeting cadence to review key performance indicators, update on company initiatives, discuss client expectations, review financials, address training needs and overall department objectives.
• Supervises community management staff that support the operations of a portfolio of accounts. Interacts with developer clients during the phasing and turnover of projects to ensure proper annexation, account set‑up, account management, client (developer) communication, and other duties related to the transitioning of a new building or community.
• Reviews and approves payroll for the area of responsibility and timely submits to the payroll department.
• Has the ability to interview, select, train, manage and discipline staff members and make recommendations for disciplinary action and termination.
• Will provide advice and recommendations to subordinates in matters relating to complaints and disputes brought about by internal and external customers.
• Supervise staff, both direct and indirect reports, including exempt and non‑exempt.
• Refer to Regional Director Playbook for an additional description of the role and responsibilities of this position.

• Works alongside the leadership team to devise client relationship management plans and relationship‑building activities based on the classification and importance of each.
• Executes relationship management and client activities to identify client issues and opportunities and develop detailed action plans to improve the property and client relationship, with special attention to high‑risk…