Transit Services Operations Manager

Transit Services Operations Manager – Transit Division – SF Municipal Transportation Agency (9174)

Application Opening: February 4, 2026

Final date to receive applications: February 18, 2026

Recruitment : PEX-

Salary: $158,210 to $201,942 annually

Division: Finance

Section/Unit: Capital Budget and Funding Strategy

Work Location: 1 South Van Ness Ave, 8th floor

Work Hours: Monday to Friday, 8:00 am to 5:00 pm

⚠️
IMPORTANT
⚠️:
Your application MUST include responses to the supplemental questionnaire found here: 9174 Manager IV – Grants Acquisition & Administration Manager Supplemental Questionnaire

Applicants must complete the supplemental questionnaire and the online application by the filing deadline. The application will not be reviewed without a completed supplemental questionnaire and vice-versa.

Please Note: A cover letter and resume must be attached to the online application.

Under direction of the Senior Operations Manager of Transit Services, the Transit Services Operations Manager is responsible for planning, monitoring, and supervising the day-to-day management of service through direct oversight of Street Operations. The Transit Services Operations Manager will develop, implement, and maintain policies, Standard Operating Procedures (SOP). They will administratively monitor, practice, and control, in order to obtain smooth and effective operation of Street Operations and will coordinate the work activities of the Street Operations staff and training staff between shift changes to prevent delays in required actions and/or to improve programs or services.

Additional responsibilities include receiving and analyzing division and Agency reports; managing Street Operations overtime, preparing monthly and annual report; directing the gathering and analysis of information necessary to document and evaluate processes; identifying, recommending, and implementing alternative approaches, improvements, or changes; negotiating and resolving difficult and complex issues and problems within Transit Operations; leading the implementation of division and Agency goals, objectives, policies, and priorities at Street Operations;

and serving as Street Operations liaison for both internal and external stakeholders.

• Provides oversight of the overall transit operations at Transit Services in accordance with established policies and directives when the Senior Operations Manager is not on duty.
• Provides direction and supervision of the transportation operations within Street Operations.
• Monitors and evaluates the effectiveness and efficiency of the service delivery system and recommends areas of improvement.
• Manages Street Operations Supervisors and works with them on leadership skills and accountability.
• Develops, implements, and maintains policies, Standard Operating Procedures, administrative procedures, monitoring practices and controls.
• Prepares monthly and annual reports on data collected at Street Operations.
• Coordinates between Transit Division and all other SFMTA work units to support effective customer service by way of SFMTA's multi-modal transportation.
• Represents the Senior Operations Manager at meetings when necessary.
• Performs other duties as assigned.

• Bachelor’s degree from an accredited college or university;
  AND
• Five (5) years of experience in transportation related operations and/or service management such as directing and coordinating public transportation services, transit workforce planning, and/or transit scheduling of which three (3) years must be at the professional or management level supervising staff. Professional-level experience consists of interpreting laws and regulations, and/or exercising independent judgment in the application of defined principles, practices, and regulations;
  
  AND

Substitution:
Additional years of transportation-related operations and/or service management experience may be substituted for the required education in the Minimum Qualifications on a year-for-year basis. One year (2000 hours) will be considered equivalent to thirty (30) semester units/forty-five (45) quarter units.

Applicants must meet the minimum…