Manager II

Transitional Age Services Program Manager (0923) - Family and Children's Services - Human Services Agency (162504)

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Department: Human Services Agency
Job class: 0923-Manager II
Starting salary range: $ - $ (Range

A)
Role type: Permanent Civil Service
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of the List
List type: Combined Promotive and Entrance

• Application Opening: Monday, February 9, 2026
• Final date to receive applications: Monday, February 23, 2026
• Please note that expected Cost of Living Adjustments (COLAs) will take effect as follows:
  • Effective June 30, 2026 - 2% increase
  • Effective January 2, 2027 - 2% increase
  • Effective June 30, 2027 - 2.5%

Human Services Agency (HSA)
At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive – no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin.

Click here to learn more about what this commitment looks like in action.

The Program Manager (0923) for FCS will be responsible for managing a unit of Social Work Specialists and Program Support Analysts in Transitional Age Services. This manager will need to attend regular meetings that may be held out-of-state, over the weekend, and/or during non-traditional work hours.

The essential duties of this position include, but are not limited to, the following:

• Coordinates the daily workflow of the Transitional Age Services unit by providing oversight to staff and tools and resources for staff to successfully perform their tasks.
• Implements team building efforts and increases morale with the team and entire office.
• Supervises staff by addressing personnel issues through coaching, counseling, mentoring, and disciplining staff, when applicable, to ensure employees are held accountable and performing at acceptable levels.
• Works with Human Resources, personnel, and other departments to coordinate hiring, progressive discipline, and other personnel issues.
• Acts as a point-person for supervisors, analysts, or other staff to answer complex questions or when higher-level decisions need to be made.
• Manages, oversees, and/or implements planning activities for the Transitional Age Services unit, such as contract development, contract management, policy development, policies and procedures, and program implementation.
• Designs and implements guidelines to improve services for children and families and ensure high-quality service delivery.
• Provides regular updates to the Program Director and shares key information with staff during meetings to support effective program operations.
• Attends community, City, State, and Federal meetings, as needed, to share and/or gather information for the Transitional Age Services Program.
• Responds to and resolves internal or external complaints, such as work-related issues between staff and supervisors or complaints from youth, families, or caregivers pertaining to the process, bias, and service provided by staff.
• Regularly reviews and analyzes existing data reports for compliance and outcomes and facilitates discussions on date with staff and supervisors.
• Develops measures of performance, as needed, to promote good…