Area General Manager-San Francisco

San Francisco – California – United States of America

Global Workplace Solutions (GWS) Local is a hard services‑led, tailored facility management solution. We self‑perform hard services while partnering with best‑in‑class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best‑in‑Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

As a AGM, you are responsible for providing leadership, management, and development of an agreed portfolio of CBRE accounts, ensuring financial and operational commitments are met and exceeded, while continually developing the customer base. This includes service delivery, P&L oversight, QHSE, regulatory compliance, people and talent management, operations management, and business development.

• Provide leadership, coaching and guidance to a defined portfolio of accounts, to ensure that contractual commitments are met and exceeded.
• Identify and execute opportunities for the strategic development of the portfolio, to deliver increased revenue and profitability, ensure additional services and projects are added, and contracts are renewed.
• Ensure optimum staffing structures operate across accounts, balancing cost reduction with the delivery of service excellence and employee satisfaction.
• Ensure appropriate account review, audit and governance regimes exist to meet regulatory, policy and contractual commitments, and ensure all required elements of the GWS Local Target Operating Model are in place.
• Attend account sites within the portfolio regularly and deputize for the Account Leader when necessary.
• Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key clients at various levels, including formal monthly, quarterly and annual reviews.
• Support the sales process through solution development, participation in presentations and consultation meetings, and hosting visits as necessary.
• Act as a Transition Leader on the mobilization of new accounts as they arise, ensuring a smooth Sales to Operations handover is delivered.
• Work with other operational leaders to ensure the collaborative development of the business, effective team working, and a culture in keeping with the company’s RISE values.
• Support effective business communication internally and externally, with clients, CBRE team members, supplier partners, tenants, landlords, and all other business stakeholders.
• Support People Engagement and account DE&I objectives; promote and maintain CBRE culture throughout account.
• Other duties may be assigned.

• Foster a learning environment, with appropriate training and development planning across all accounts.
• Ensure training needs are delivered, employees are fully competent to undertake their roles, and can reach their full future potential. Take direct responsibility for the appointment and integration of new account leaders.
• Provide leadership, guidance, coaching and direct support, where required, to deliver service excellence and high levels of employee engagement and ensure effective performance management is in place.
• Ensure effective succession planning is completed across accounts and specifically for the account leader level.

• Full responsibility for Profit & Loss including development of account financial plans for revenue and profit delivery, management of WIP, debt, cost control, and growth, ensuring that targets are met or exceeded for accounts in assigned portfolio.
• Ensure business policies and processes are effectively communicated and implemented across accounts.
• Drive effective commercial and financial governance with accurate reporting, and appropriate checks and balances.
• Review purchase orders to ensure financial, contractual, and commercial accuracies.
• Support account leaders with supply chain management, including supplier…