Branch Manager Inner Richmond, San Francisco, Ca Vice President

The Branch Manager SAFE Act is a senior management professional responsible for providing full leadership and direction to a team of employees, growing sales and client base in coordination with the consumer sales team. The overall objective of this role is to lead a team to grow sales, build customer loyalty, recommend the development of business strategies or initiatives, manage activities by external organizations, and directly manage individuals and sales teams.

• Develop sales plans and drive individual production goals, including building referral networks and relationships with internal partners and external contacts.
• Create an environment through activity‑based coaching and performance development and implement/execute a coaching plan to develop employees’ skill sets to achieve personal/branch goals.
• Develop and execute integrated sales, relationship, and credit strategies that are aligned with the Retail Bank’s priorities, executing the business plan to achieve expected goals in all business categories.
• Support portfolio growth by identifying opportunities to deepen relationships and increase client acquisition, ensuring clients receive optimal service and monitoring/adhere to operational controls.
• Collaborate with branch partners to successfully achieve goals, build customer relationships, and deliver customer service.
• Leverage workforce planning tools to optimize staffing in branches and set expectations for branch staff, fostering a collaborative environment to achieve all business goals.
• Integrate segment partners, partner with the Assistant Manager, and partner with the Division Operational to drive sales and outbound sales activities, including representing Citi and building community partnerships.
• Conduct daily proof processes to ensure adherence to operational requirements; investigate controllable losses among branch staff; provide coaching and manage performance decisions.
• Lead the hiring process and coordinate performance management, compensation, communication, and employee evaluation of branch staff.
• Plan, budget, and formulate policy, and participate in short‑term resource planning.
• Appropriately assess risk when making business decisions, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients, and assets, driving compliance with applicable laws, rules, and regulations; applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency while supervising activities and creating accountability.

• 6-10 years of relevant experience.
• Previous experience in banking or the financial industry preferred.
• Sales management experience preferred.
• Registered or willing to register as a mortgage loan originator with Nationwide Mortgage Licensing.
• Obtain or willing to obtain a unique identifier from the Registry.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Consistently demonstrates analytic skills.

• Bachelor’s Degree/University degree or equivalent experience.
• Master’s degree preferred.

This job description provides a high‑level review of the types of work performed. Other job‑related duties may be assigned as required.

Job Family Group:
Consumer Sales

Job Family:
Branch Sales

Time Type:
Full time

Primary

Location:

San Francisco, California, United States

Primary Location Full‑Time Salary Range: $ – $

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit  Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant

Skills:

Please see the requirements listed above.

Other Relevant

Skills:

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date: (not specified)

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility w Citi’s EEO Policy Statement and the Know Your Rights poster.