Program Operations Manager

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Full Time Management San Francisco, CA, US

Salary Range: $85,000.00 To $ Annually

Organization Overview

At Family & Child Empowerment Services (FACES), we envision a future where all families have what they need to live, grow, and thrive in San Francisco. We provide families with high-quality early childhood education; after-school and summer enrichment; job support, training, and placement; and comprehensive family support services and referrals.

Position Summary

FACES Program Operations Manager is an exciting new role integral to the smooth and effective operations of our three ECE centers and our out-of-school time program. The Program Operations Manager position is a full time exempt position and reports directly to the Senior Director of Child Development.

What You’ll Do

Lead a team of two to three Enrollment and Engagement Counselors to ensure warm, responsive engagement for families joining our program throughout recruitment and enrollment.

Partner with the Compliance Team and Program Leads to develop and improve efficient systems and processes.

Develop and monitor annual recruitment and enrollment plans for our center-based ECE programs and out-of-school enrichment programs to reach target enrollment based on specific funding sources.

Provide administrative oversight, including but not limited to collecting and maintaining required documentation, processing applications and eligibility certifications.

Gather and organize center-level data on openings, waitlists, and enrollment status; report enrollment summaries and partner with program leads to reach quarterly and annual goals

Research, identify, and prioritize outreach with community organizations to establish family referral pipelines; analyze effectiveness of outreach activities to inform enrollment strategy

Coordinate outreach and recruitment efforts at community events; including material, staffing, and follow-up activities.

Track, analyze, and report on factors influencing enrollment; partner with program leads to identify challenges and co-design solutions

Support Enrollment Staff in guiding prospective families from initial inquiry through program enrollment.

Work closely with the Program Team to ensure smooth child transitions throughout the enrollment process.

Lead team of five kitchen staff, directly supervising a Nutritional Services Supervisor and Head Cook.

Oversee the implementation and management of child nutrition services for our three centers

Ensure meal programs meet nutritional standards and align with the dietary needs of young children, including those with special dietary requirements.

Ensure compliance with federal and state regulations and reporting related to our nutrition program

Oversee systems to support meal preparation, sanitation, and food safety

Manage inventory, budgeting, and procurement of food and supplies, and kitchen maintenance.

Conduct regular evaluations of food program operations, provide training and technical assistance to staff, and prepare for and support administrative reviews and data collection to ensure compliance

Serve as the primary point of contact for licensing agencies and funders during inspections and audits.

Operations and Facilities Responsibilities

Partner with the Senior Director of Child Development, Director of Facilities, and two center-based Operations Specialists to support renovations projects, annual cleaning and decluttering efforts, and ongoing facility cleanliness across three centers.

Partner with the Senior Director of Child Development and Director of Facilities to support and oversee the emergency preparedness plans and procedures across three ECE centers.

Partner with the People Operations and Finance Team on payroll administration and employee support.

Program Compliance Responsibilities

Partner with Senior Director of Child Development and Senior Director of Contracts and Compliance to develop systems and standard operating procedures that support program compliance, including monitoring the accuracy,…