San Francisco Store Manager

Parachute’s mission is to help you feel ’s what inspires our retail store teams to come together every day to enhance the quality of our customers’ lives ause we believe that when we take care of our home, it takes care of us.

As a member of our retail team, you’ll play an integral role in building a Parachute community within your local area. You’ll work collaboratively, provide subject matter expertise on all things cozy, and have fun while doing it. We put the customer at the center of everything we do, and we want you to be part of that at Parachute!

The Store Manager is responsible for leading all daily operations of the store to ensure achievement of business objectives, ensuring that all team members are engaged and successful in their roles and continuously motivating and supporting the team to drive store sales. Store Managers recruit and lead a diverse team, all while coaching in the moment and being an inspirational leader.

They cultivate expert knowledge of Parachute products, branding and design. Store Managers are action oriented, results driven, and flexible. They possess a strong sense of teamwork and openness that embodies Parachute’s ethos, bringing the Parachute brand experience to customers at the highest standard.

• Recruits and hires a high performing team. Determines needs of the team and makes hiring decisions to support team success and business needs. Responsible for end-to-end recruiting, including sourcing, reviewing, interviewing, hiring decisions and onboarding. Actively communicates with applicants in a way that respects the candidate experience.
• Responsible for supporting a store culture in alignment with Parachute Core Values. Keeps a pulse on engagement using one on ones and regular check-ins. Delivers feedback and coaching as needed.
• Ability to problem solve and resolve employee related concerns at the store level, using peers, District Manager and available resources.
• Shares observations with District Manager as it relates to team, business and community during touch bases and through daily and weekly business recaps, utilizing reporting and analytics.
• Ability to influence and work through the leadership team by holding self and team members accountable to AORs, sales floor leadership expectations and responsibilities as based on the role's job description.
• Ensures the team is utilizing all training systems, completing training within assigned time frames, actively learning and following through on completion of learning objectives.
• Manages payroll and schedule adjustments, maximizing productivity to achieve payroll and sales targets within compliance and in alignment to company expectations and legal requirements.
• Leads a team of 5-10 retail store team members.
• Is accountable for daily operations of the store and achievement of Quarterly store KPI's. Communicates KPI's with store team and identifies strategies to ensure performance standards are met. Sets and manages measurable goals for store team by Quarter.
• Is responsible for becoming an expert in Parachute products, able to develop a thorough understanding of products and services. Can coach, teach and train store team to the same level of expert product knowledge. Stays updated on new arrivals, features, benefits and pricing.
• Leads the store and sets the tone to ensure the best possible customer experience, in line with Parachute's Brand and CX strategy.
• Effectively communicates information to customers while modeling HOME selling skills; understands concept and why behind the methodology: coaches, teaches and trains store team using available resources and leadership knowledge to bring the brand experience to life.
• Is responsible for ongoing community outreach and connections by planning, coordinating, and executing monthly and quarterly events and activations in local markets to drive and increase traffic, business metrics and brand awareness.
• Leads, models, teaches and coaches for a consistent focus on customer engagement and sales floor leadership.
• Has an understanding of reporting and ability to translate results into workable strategy to drive positive…