Shelter Program Manager

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Full Time Regular San Francisco, San Francisco, CA, US

3 days ago Requisition

Salary Range: $90,000.00 To $95,000.00 Annually

Reporting to the Director of Housing Programs, the Shelter Program Manager oversees the daily operations and service delivery of La Casa’s confidential Emergency Shelter. This position supervises a team of program and project staff and ensures that survivors receive high-quality, trauma-informed services in a safe, supportive environment. The Shelter Program Manager plays a key leadership role in staff supervision, program development, compliance, and cross-department collaboration.

• Ensure effective implementation of 24/7/365 shelter services, managing staff and resources to maintain uninterrupted, high-quality support for residents.
• Oversee daily operations, safety protocols, and administrative functions for all residential program activities.
• Directly supervise all shelter staff in both programmatic and personnel matters.
• Lead hiring, onboarding, evaluation, training, performance management, and disciplinary processes.
• Promote a supportive, collaborative, trauma-informed work culture.

• Ensure timely and accurate collection of client documentation and program service data.
• Maintain compliance with local, state, and federal contract and grant requirements.
• Build and sustain strong community partnerships to enhance service delivery and client support.
• Foster effective collaboration with staff across multiple sites and programs.
• Coordinate and actively participate in program-specific meetings, agency-wide meetings, and in-service trainings.

• Provide 24-hour on-call emergency coverage, directly or through appropriate delegation.
• Serve as an integral member of La Casa’s management team.
• Support evaluation of client satisfaction, service quality, and program effectiveness.
• Perform special projects and other duties as assigned.

• Bachelor’s degree in Social Work, Nonprofit Administration, Business, or related field and 3–5 years of relevant experience OR 5+ years of progressively responsible experience, including staff management, preferably in a nonprofit setting.
• Experience managing government grants and/or contracts.
• Demonstrated supervisory experience and strong commitment to teamwork.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office applications.
• Strong organizational skills with the ability to multitask and meet multiple deadlines.
• Proven initiative, problem-solving ability, and resourcefulness.
• Completion of a state-mandated 40-hour Domestic Violence Counselor Training or willingness to complete the next scheduled agency training, including one required overnight shift at the emergency shelter.
• Successful completion of a DOJ Live Scan background check. La Casa de las Madres considers qualified applicants, including those with criminal histories, consistent with San Francisco’s Fair Chance Ordinance.
• TB (Tuberculosis) clearance
• Valid California driver’s license, clean driving record, and insurability under agency policy.
• Bilingual English/Spanish strongly preferred
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• Competitive compensation
• Company-sponsored 403(b) retirement plan
• Comprehensive health, vision, and dental insurance plans
• Company-sponsored life and long-term disability insurance
• Generous paid time off, including 13 paid holidays, birthdays, and work anniversaries.

Reporting to the Director of Housing Programs, the Shelter Program Manager oversees the daily operations and service delivery…