General Manager (similar to Executive Director

General Manager (similar to Executive Director)

Full-time

Impact Hub San Francisco (IHSF) is a membership co‑working community of entrepreneurs, activists, creatives, and professionals taking action to drive positive social, economic, and environmental change. Our work is far beyond providing co‑working space. We leverage our infrastructure (space, values‑led community, talent, resources) to drive community‑led change and promote the social impact sector. Current and former partners and members include Google.org,

Beyond
12, Impact Assets, Tides Foundation, Echoing Green, Acumen, water.org, Presidio Graduate School, B‑Lab, and many more. Members have access to a local and global community of change agents, collaboration space, frequent events, community programs, and more. IHSF is part of a global federation of more than 20,000 professional members in 100 shared work spaces across 30 countries and five continents.

IHSF is looking for a business and cultural leader who increases revenues, social impact, and member/staff satisfaction. We want someone with a clear vision of how our hubs can create tangible impact for local communities while also growing revenues and profitability. You will be in charge of both the long‑term strategy and day‑to‑day operation of the Hub. Your goal will be to create a diverse and thriving community for social and environmental innovators, entrepreneurs, funders and activists.

This position reports to the board of IHSF, and has three direct full time reporting managers (Events, Operations and Community Experience), as well as two part time contractor relationships that support finance and billing.

• Manage and grow all P&Ls – member growth, office occupancy, and event revenue – while also developing new earned income opportunities.
• Analyze monthly cash flow and spending reports to identify cost anomalies or opportunities and implement strong financial controls.
• Develop strategic corporate partnerships to consistently drive event revenue.
• Develop an outbound sales plan.
• Build a strong local brand through executing marketing campaigns.
• Work with our accountant to create seamless integration, cooperation, coordination, and communications of our financial situation with staff and board.
• Develop and track annual budgets.

• Investigate ways to improve existing processes and fix pain points through better planning, coordination, automation, and streamlining.
• Oversee, coach, and lead a staff of three full‑time employees and two part‑time staff.
• Manage large‑scale, company‑wide projects through all phases of development.
• Work with the Board of Directors to set and manage the strategic plan.
• Mitigate and manage potential business risks and vulnerabilities.
• Navigate local regulatory concerns.

• Increase the social impact of our members through creating networking, sales, leads, and cross‑pollination opportunities.
• Provide a continual feedback loop regarding member concerns and needs.
• Support the work of the Mission Advisory Board to strengthen our role and relationship to the Mission District.
• Make strategic, corporate, or foundation relationships that support the efforts of our members.
• Oversee high‑quality programming for our members.
• Represent the Hub to all outside stakeholders.
• Tell the story of our member’s impact.
• Create a roadmap to achieve the goals of our Community Benefits Agreement (CBA).
• Identify outside funding to support the CBA.
• Create an inclusive membership pricing structure.
• Market to diverse audiences.
• Make the physical Hub space inviting to members of all backgrounds.
• Set and measure inclusion as an important staff goal.

• Provide the vision, leadership, and strategy to inspire our team to deliver exceptional service and drive…