Shelter Director

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary Range: $ To $ Annually

The TBNC Site Director is responsible for day-to-day management and supervision of the Taimon Booton Navigation Center, a 24/7 shelter and navigation center for transgender and cisgender women that currently houses up to 75 individuals. This role is critical to maintaining TBNC as a safe, welcoming, trauma-informed, and gender-affirming environment where residents and staff experience dignity, respect, consistency, and support at all hours of operation.

This position directly supervises a shelter team comprised of shelter monitors, supervisors, janitors, and case managers, among other roles. The TBNC Site Director is responsible for the overall operations, staff management, and delivery of services at TBNC, while ensuring adherence to all policies and procedures, inclusive of the Department of Homelessness and Supportive Housing’s (HSH) Adult Congregate Shelter Program Manual.

This position oversees onsite coordination of the many collaborative San Francisco partners and additional services provided by San Francisco Community Health Center (SFCHC).

The Taimon Booton Navigation Center (TBNC) is San Francisco Community Health Center’s shelter and service center for transgender, gender non-conforming & intersex people, as well as cisgender women, to find sanctuary, community, and a pathway to housing. Marginalized gender identities often face challenges in finding safe housing due to discrimination and violence. Gender-supportive housing offers crucial refuge, fostering belonging and safety.

Additionally, inadequate housing exacerbates health issues, making access to housing a critical public health concern. In January 2024, SFCHC officially assumed management of TBNC. Current resources available on site at TBNC include: 75 Beds, Meals, Showers, Laundry Facilities, Medical Services, Behavioral Health Services, Case Management, Recreational Activities, and Community.

• Responsible for the oversight and operations at TBNC;
• Foster and maintain a supportive, safe, trauma-informed, and gender-affirming environment for residents, staff, and partners, ensuring that daily operations reflect TBNC’s commitment to dignity, belonging, harm reduction, cultural humility, and community care;
• Direct supervision of Managers and Supervisors, as well as oversight of all TBNC staff, inclusive of setting performance goals, monitoring performance, assisting with problem solving, and building a team culture of support and respect;
• Motivate staff by providing leadership, guidance, and constructive feedback to ensure trauma-informed management and services;
• Oversee and implement all policies and procedures to ensure compliance with regulations and guidelines of SFCHC’s and HSH’s policies, including providing the necessary training and support for all team members to understand and adhere to theHSH Shelter Program Manual;
• Recruit, hire, orient,retain, and support employees in the necessary roles to operateTBNC;
• Ensure consistent provision of all services including the One entry system;
• Collaborate with SFCHC team members across the health center to ensure seamless access, warm handoffs, referrals, and care coordination for shelter residents with SFCHC’s medical, behavioral health, dental, Enhanced Care Management (ECM), case management, and other supportive services;
• Partner closely with leadership across Trans Services to strengthen integration between all programming, support team building, promote shared accountability, and foster ongoing cross-collaboration that improves resident experience, staff…