Community Program Manager

Intake Notes:
Community Program Manager (Contract)

Duration: 6-month contract

Location:

Preferred SF; otherwise remote

Onsite

Schedule:

2–3 days/week, flexible on which days

Time Zone Requirements: PST, MT, or CST

Extension/Conversion:
Potential to extend

Interview Rounds:
Hiring Manager screen, plus possibly 2 additional rounds

Broad Community Program Manager role. Actual responsibilities will vary based on team priorities, and could include any combination of:

• Ambassador program management and ops
• Champion program management and ops
• Online community management (Reddit + Discord)
• Community ↔ Product feedback operations

• Titles:
  Community Program Manager, Community Manager, Developer Relations Manager
• Companies:
  Atlassian, Asana, Airbnb, Meta, or similar name-brand tech companies

Anthropic's Community team builds and runs the programs that connect our most engaged users, developers, and enterprise practitioners with each other and with the people building Claude. We're looking for a community programs generalist who can support any and all of that work: building the systems that let programs scale, running them day to day, managing our presence in the online spaces where our community gathers, working directly with members, and turning those members into a reliable source of product feedback.

On the programs side, you'll run the machinery of our member programs, including applications, onboarding, communications, recognition, and the spaces where members gather, and you'll build the processes, tooling, and documentation that let those programs grow without losing quality. On the online community side, you'll help manage our presence on platforms like Discord and Reddit, keeping conversation healthy, surfacing what members are saying, and making sure people who show up there get a real response.

On the product side, you'll help stand up a structured feedback motion that connects product teams who need real-world signal with the power users who can provide it, designing lightweight feedback cycles, recruiting the right members for the right questions, and synthesizing what they tell us into readouts product teams can act on.

All of this depends on relationships as much as systems. Much of the job is interfacing with the people in our programs: knowing who they are, what they're working on, and what they need from us, and representing their voice back into Anthropic. Where you spend your time will shift as programs and product needs evolve, and you may end up going deep on any of these areas.

What stays constant is bringing structure to work that is currently coordinated ad hoc, and showing that a well-run community can shape what we ship.

• Run the day-to-day operations of our community member programs, including applications, onboarding, member communications, recognition, and engagement in program spaces
• Build and maintain the processes, tooling, automation, and documentation that let programs scale, from intake and tracking systems to playbooks others can run
• Build direct relationships with program members, understand what they're working on and what they need, and act as their advocate internally
• Stand up and operate structured product feedback motions, from quick directional questions to broader feature testing and small, hand-recruited deep-dive groups
• Recruit and match community members to product feedback opportunities based on criteria product teams define
• Design and run feedback collection (forms, discussion threads, live sessions) and synthesize results into concise readouts for product teams
• Partner with product, research, and marketing teams to intake feedback requests, set expectations, and close the loop with members on what was actioned
• Track program health and feedback impact, reporting on participation, throughput, and outcomes
• Help manage our presence in online community spaces such as Discord and Reddit, including moderation, member engagement, and surfacing notable discussion and sentiment to internal teams
• Moderate with good judgment, modeling the culture we want and handling sensitive situations thoughtfully
• Identify what's working…