Vice President of Account Services

Vice President of Account Services

San Francisco, New York City, or Los Angeles

OBE is a global marketing agency that brings brands to life through culture-shaping experiences. For more than 30 years, we've partnered with iconic brands — including Nike, the NFL, JPMorgan

Chase, Meta, Sephora, Starbucks, and Converse — to build community, create cultural relevance, and drive measurable business impact. With offices in Los Angeles, New York, San Francisco, and London, we activate globally. OBE is also a founding member of The ADD Collective, extending our reach and resources while staying true to our core capabilities.

We've been recognized by Event Marketer as one of the best places to work in events — and we couldn't agree more.

The most important part of our business is our people. They are hardworking, imaginative, and make genuinely remarkable things happen. But behind every great activation is a human who deserves rest, connection, and a life outside of work. That's why we invest in recovery days, company offsites, happy hours, and the kind of friendly-but-competitive fitness challenges that bond teams for life.

We show up for each other — in open conversations that heal, inspire, and bring us closer. We want to hear about your lived experiences, your unconventional ideas, and the perspectives only you can bring. Being unapologetically yourself isn't just welcome here. It's part of the job.

OBE is looking for a passionate, highly motivated VP, Account Services candidate to join a fast-paced, dynamic team within On Board Experiential. This role is the inward-facing engine of the Account Team: it owns the health, retention, and growth of existing client relationships, complementing the Chief Growth Officer's outward-facing focus on new business and market expansion. The successful candidate will balance their time between leading and mentoring teams and managing the business of existing accounts.

• Co-leads the Account Team alongside the Chief Growth Officer, leading with the agency's performance-based culture and setting the appropriate leadership tone for the team.
• Act as oversight and guide teams on multiple projects simultaneously across functional teams, both internal and external.
• Provide mentorship and candid real time feedback to direct reports, cross functional team members as needed and appropriate.
• Ensure team members are properly evaluated, hired, and trained in accordance with company best practices.
• Be fully versed and effectively implement all OBE administrative and operational policies.

• Serve as senior strategic advisor to existing top-tier clients, demonstrating thought leadership with insightful analysis of client objectives and developing innovative solutions that enhance the brand's presence.
• Own executive-level client relationships, accountable for account health, client satisfaction, and retention.
• Set strategic direction for client projects, including annual and ongoing account planning focused on deepening existing relationships.
• Manage stakeholder engagement, ensuring each stakeholder is engaged appropriately, timely, and efficiently.
• Demonstrate forward-thinking and excellent problem-solving skills, with the ability to proactively anticipate obstacles, communicate with appropriate parties, and create timely solutions.
• Drive and/or supervise client activations to ensure proper planning, development, and execution with the utmost professionalism and accountability.
• Approve client MSAs and program SOWs, ensuring resources, budgets, timelines, and deliverables stay aligned with contract terms and client commitments.
• Support assigned account teams on all functional and tactical aspects of execution, including budgeting, timelines, KPIs, measurement, evaluation, modification and enhancements, training, and reporting.

• Actively listen and empower others to lead conversations, motivate others, and share confidence in others with authenticity.
• Recognize audience needs with varying tones and approaches, with the ability to read the room and address issues immediately and honestly.
• Ability to self-navigate through…