Building Maintenance & Reliability Manager

Founded in 1950, St. Anthony's is the most comprehensive safety net service center in San Francisco, directly providing food, clothing, medical care, addiction recovery services, access to technology, job training, and other critical resources to the community. Every day we support and are supported by thousands of San Franciscans. Everyone who comes through our doors joins the St. Anthony's team and helps us create a future where all people flourish.

The Operations (OPS) team manages and enhances the overall safety and cleanliness of St. Anthony's. As a team leader, you will organize and staff the maintenance and janitorial services for St. Anthony's. The Senior Manager oversees day‑to‑day facilities and operations functions, managing staff, vendors, and resources to ensure St. Anthony’s programs operate safely, reliably, and in compliance with regulations. You will provide ongoing and emergency maintenance services for all buildings, grounds, utilities, residences, and programs of St.

Anthony's. This role requires availability for emergency response and the ability to manage high‑stress situations involving staff, guests, or facilities. In the spirit of our Franciscan values and heritage, our team provides compassion and care daily. As a steward of healing and social justice, you are expected to meet the following duties:

• Manages maintenance and custodial staff, including hiring, scheduling, performance feedback, documentation, and corrective action in accordance with SAF policies.
• Perform staff performance evaluations and provide feedback on skill development and performance.
• Conduct regular reviews and provide feedback to ensure staff meet objectives, identify areas for improvement, and offer support to enhance productivity.
• Responsible for training staff on standard operating procedures for the department and other work units.
• Ensure staff are professional, demonstrate good customer service skills. Role model and set the expectation that staff treats all individuals with dignity and respect.
• Oversee and assist staff with accurate and timely reporting and documentation.
• Facilitate regular meetings and team huddles for all team members

• Under the direction of the Director of Asset Management and Facilities, provides information, recommendations, and assists with long-range planning for facilities service development and delivery. Advises on the feasibility of maintenance projects and capital improvements. Responsible for the coordination and integration of facilities services.
• Responsible for “on‑call” maintenance and coverage during off hours, holidays, and during maintenance emergencies. Responsible for covering, addressing, managing and resolving maintenance issues that arise during extraordinary circumstances.
• In consultation with the Director of Asset Management and Facilities, responsible for contracting maintenance services and site security systems.
• May approve routine maintenance expenditures and vendor services within the approved department budget; capital improvements and non‑routine contracts require Director approval.
• Responsible for soliciting and monitoring contracts with outside firms for necessary maintenance services and developing appropriate operations policies and procedures.
• Responsible for the implementation of policies and procedures for all SAF Operations.
• Assist in monitoring and coordination of building and capital improvements, space requirement projects as required.
• Provide ongoing evaluation of services and service delivery to ensure quality and responsiveness to work unit needs are met. Asset management, expedites, and at the request of the…