Sr. Regional Facilities Manager, on-site

About the Role:

Join CBRE in a leadership role supporting one of our premier clients in the Financial Services sector. Primarily based on-site with the client in San Francisco, CA, with periodic travel to Palo Alto (typically 1-2 days per week). You will oversee facilities operations across a portfolio of approximately 11 Class A commercial office buildings totaling more than 700,000 square feet throughout the Bay Area, ensuring exceptional service delivery and operational excellence.

As a Sr. Regional Facilities Manager, you will serve as a trusted partner to client leadership, including senior executives based in San Francisco. Success in this role requires a hospitality-driven mindset and a commitment to delivering a white-glove client experience. You will build strong relationships with key stakeholders, anticipate business needs, and ensure facilities services consistently exceed expectations.

You will lead facilities management operations across the portfolio, driving performance in maintenance, vendor management, workplace services, and operational initiatives. Working closely with client stakeholders, Property Management, and service providers, you will help create exceptional workplace environments that support business objectives and employee satisfaction.

As part of CBRE's Facilities Management function, you will be responsible for ensuring the efficient operation and performance of assigned assets while leading a customer-focused service model centered on responsiveness, accountability, and continuous improvement. The ideal candidate combines strong operational expertise with outstanding relationship-building skills and executive-level customer service, thriving in an environment where hospitality and stakeholder engagement are just as important as technical execution.

• Provide senior-level leadership to Facilities Managers and their teams, fostering employee development through coaching, training, mentoring, and performance management.
• Travel within assigned Northern California portfolio to support facility operations, client engagement, team development, strategic initiatives.
• Leverage extensive knowledge of facilities management operations, business objectives, and cross-functional partnerships to drive team and organizational success.
• Identify, analyze, and resolve complex technical, operational, and business challenges across a geographically dispersed portfolio.
• Evaluate decisions through both a regional and organizational lens, understanding their broader impact on business operations and client satisfaction.
• Continuously improve existing processes, procedures, and operational standards to enhance service delivery, efficiency, and compliance.
• Develop and execute strategic plans for facility operations, maintenance programs, and capital improvement projects across multiple regions.
• Conduct site visits and facility inspections, ensuring compliance with local, state, and federal regulations while identifying opportunities for operational improvements and cost savings.
• Manage and optimize operating and capital budgets, including forecasting, variance analysis, financial reporting, and expenditure tracking across multiple locations.
• Build and maintain strong client relationships, serving as a trusted advisor and leading discussions related to facilities strategy, performance, and issue resolution.
• Oversee vendor and contractor relationships, negotiating contracts and ensuring high-quality, cost-effective service delivery.
• Champion environmental health and safety initiatives, promoting a culture of safety and regulatory compliance across all facilities within the portfolio.
• Lead advanced training programs focused on maintenance operations, repair procedures, safety protocols, and facilities management best practices.
• Drive high-level problem-solving and decision-making, addressing complex organizational challenges and implementing innovative solutions where established processes may not exist.
• Model and promote CBRE's RISE values, positively influencing stakeholders and fostering collaboration to achieve shared business objectives.

• Bachelor's degree preferred with 5–8 years of relevant facilities, operations, or property management experience. In lieu of a degree, an equivalent combination of education and professional experience will be considered. Prior people management experience is required.
• Demonstrated experience in talent management, including recruiting, hiring, training,…