Program Supervisor

The Community Safety Ambassador Program is part of San Francisco’s “Breaking the Cycle” initiative, which emphasizes a comprehensive approach to tackling homelessness and behavioral health crises. This program deploys specialized and highly trained ambassadors to provide services such as community engagement, intervention and de-escalation, safety presence, street cleaning, overdose recognition and reversal, and connections to the City’s systems of care for people in need.

The goals of the program are to: (1) promote safer and cleaner environments in commercial corridors, parks, neighborhoods, and other locations impacted by drug markets and unsafe, and unsanitary street and sidewalk conditions; (2) de-escalate and stabilize incidents involving unhoused individuals; and (3) create enduring positive outcomes for those individuals through trauma informed rapport building, and connections to services and resources.

The Program Supervisor’s primary objective is to provide an in-the-field supervisory presence for the Community Safety Ambassador Team. Additionally, the Program Supervisor will be responsible for certain administrative functions such as shift scheduling, timesheet approval, and inventory management. Ambassador teams will be deployed to commercial corridors, parks, neighborhoods, and other locations impacted by drug markets, as well as unsafe and unsanitary street and sidewalk conditions.

The teams will provide services such as community engagement, intervention and de-escalation, safety presence, street cleaning, overdose recognition and reversal, and connections to the City’s systems of care for people in need. Under the supervision of Heluna Health’s Program Manager and Chief Program Officer, the Program Supervisor provides leadership for deployment activities. The position requires excellent leadership skills, interpersonal communication, and de‑scalation skills.

A successful candidate will need to feel comfortable working with a wide range of stakeholders within a complex system. The Program Supervisor will cultivate relationships and partnerships with all external and internal stakeholders by providing warm, friendly, positive, and supportive services while maintaining consistent and visible field presence alongside Ambassador teams.

This is a temporary, grant‑funded, full time, on site, benefitted position. Employment is provided by Heluna Health.

Pay rate: 43.27 per hour

• Oversee all program operations including the deployment of Ambassador Teams in the assigned Service Area(s)
• Maintain a consistent and visible field presence alongside Ambassador teams, during varied shifts and days to ensure comprehensive operational oversight on‑scene support to ensure policy compliance, provide real‑time coaching, assess safety conditions, and strengthen relationships with community partners and City stakeholders.
• Promote the mission, vision, and core values of Heluna Health and the Community Safety Ambassador Program
• Adopt a trauma‑informed approach to de‑scalation, service linkage and community interactions.
• Lead change management efforts to ensure program staff adopts successful best practices.
• Promote dignity, respect and accountability
• Ensure that high‑acuity clients are connected to the appropriate resources, including the Department of Public Health, Homelessness and Supportive, Housing (HSH), Emergency Management (DEM), Police (SFPD), and Fire (SFFD).
• Assist in the transportation and/or safe passage of vulnerable individuals.
• Minimize service duplication and maximize service delivery by coordinating outreach efforts and care with Neighborhood Street Team, lead agencies and other service providers within Service Area.
• Mentor and train staff in developing proper…