General Manager, Family

The Organization

The Family is a premium, private gentlemen’s social club in San Francisco, founded in 1902 by a group of journalists, artists, and newspapermen who shared a commitment to friendship, fellowship, creativity, freedom of expression, and the arts.

For 125 years, The Family has maintained a distinctive culture centered on camaraderie without regard to external status or professional hierarchy. The Club president is traditionally referred to as the “Father,” regular members as “Children,” and new initiates as “Babies.” Club bylaws prohibit using the Club or its facilities for commercial trade or business transactions, helping preserve an environment focused on friendship, literature, music, the arts, and shared experiences.

The Club’s first home was established at 228 Post Street in downtown San Francisco. Following the 1906 San Francisco earthquake, the building was destroyed in the resulting fires. Today, the Club’s City Home is located at 545 Powell Street in San Francisco.

In 1909, The Family acquired its rural retreat in Woodside, California, known as “The Family Farm.” Set among magnificent redwoods on the San Francisco Peninsula, the Farm has become an integral part of Club life and hosts summer gatherings, encampments, theatrical productions, musical performances, dining, private events, and other member activities.

• Initiation Fee: $27,500 for full Resident Members
• Annual Dues/Fees (Regular Equity Members): $5,820
• Total Memberships: 640
• Average Age of Members: 65
• Gross Revenues: $4,100,000
• Annual Club Dues Revenue: $2,230,000
• Annual F&B Revenue: $1,500,000
• Quarterly F&B Minimum: $250
• Full-Time Employees: 15-20
• Board Members Serving 3-Year
  
  Terms:
  
  11
• POS/Accounting Software:
  Clubsoft

The General Manager is the senior staff executive and chief operating officer of The Family, responsible for the day-to-day management of both the City Home and Family Farm. Reporting directly to the President and Board of Directors, the GM implements Board-approved policies and strategic direction and has the authority necessary to manage the Club effectively.

The GM has overall responsibility for Club operations, personnel, finances, facilities, food and beverage, events, member services, safety, compliance and outside contractors and vendors. The GM establishes the management structure and chain of command; hires, supervises, evaluates, develops, disciplines and when appropriate terminates employees; delegates responsibilities to department managers; and holds managers and staff accountable for performance.

The GM prepares and administers Board-approved operating and capital budgets, maintains appropriate financial and internal controls, protects Club assets and ensures compliance with applicable laws, regulations, employment requirements and collective bargaining agreements. The GM keeps the President and Board informed of significant operational, financial, personnel, legal, safety and reputational matters and recommends appropriate policies, organizational changes, capital projects and strategic initiatives.

The Board governs and establishes policy, strategic direction, financial parameters, and long-term priorities; the General Manager manages and executes. Individual Board members, committees, and members provide valuable advice and input but do not create separate lines of authority over Club employees. Operational direction to employees comes through the General Manager and the management structure established by the GM.

The GM is expected to be a visible and accessible presence, develop strong relationships with members, understand and respect The Family’s traditions, and deliver exceptional hospitality and member experiences. At the same time, the GM must…