Senior Director, Organizational Change Management - Product to Market Transformation

About Gap Inc.
At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture.

About Gap Inc.
At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture. Our portfolio—Old Navy, Gap, Banana Republic, and Athleta—each brings a distinct point of view to how we show up in the world and serve our customers.
Old Navy democratizes style with quality and value for all. Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement.
We’re driven by a shared purpose: to bridge gaps—between people, perspectives, and possibilities—to create a better world.
We’re building a team that performs at a high level—people who think boldly, take ownership, and turn ideas into impact. If you’re ready to learn fast and help shape what’s next, you’ll fit right in.

Senior Director, Organizational Change Management leads the Organizational Change Management (OCM) and Learning & Development (L&D) for a multi-year, enterprise-wide, transformational initiative for Gap, Inc. This role is responsible for delivering the change, communications, and enterprise learning strategies that drive adoption, build capability, and measure value realization for the programs objectives. You’ll partner closely with business leaders, HR, PMO, IT, and Communications to ensure people, processes, and technology changes land successfully and sustainably.

• Strategy and Leadership
  • Lead the integrated OCM and L&D strategy for IndigoX aligned to program milestones and business outcomes.
  • Build and lead a high-performing team of OCM practitioners, L&D designers, facilitators, and change communications specialists.
  • Establish governance, operating rhythms, and standards for change execution, learning delivery, and measurement.
  • Serve as a trusted advisor to executive sponsors and program leadership, coaching leaders on change sponsorship and behaviors.
• Change Management Execution
  • Own the comprehensive change strategy (stakeholder engagement, impact assessments, change readiness, communications, training, and reinforcement).
  • Direct change impact analyses; define personas, journey maps, and adoption paths across audience segments (field, corporate, technical, vendor).
  • Scale a change champion network; equip leaders and managers with toolkits and talking points.
  • Partner with PMO and Tech to embed OCM in delivery cadences (stage gates, sprint reviews, release planning).
  • Oversee change risks and issues; implement mitigation and reinforcement strategies to sustain behavior change.
• Learning & Development
  • Own the L&D strategy for IndigoX, from capability needs analysis to curriculum design and delivery across modalities
  • Build persona-based learning journeys; define certification or accreditation pathways where relevant.
  • Oversee learning technology enablement,measurement, and reporting.
  • Drive capability building, reskilling/upskilling, and manager enablement programs tied to IndigoX adoption.
• Communications and Engagement
  • Partner with Corp Comms on the IndigoX change communications strategy; craft clear, compelling messages and narratives tailored to diverse audiences.
  • Establish a drumbeat of communications (executive updates, roadshows, demos, office hours) that drive awareness and advocacy.
  • Partner with internal comms/brand teams to ensure alignment, tone, and reach across channels.
• Measurement and Value Realization
  • Define KPIs and dashboards for adoption,…