General Manager - Millenium Tower

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.

Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

About the Role

The General Manager leads the daily operations of Millennium Tower
, a 58-story luxury high-rise with a $16 million-plus annual operating budget, multiple association boards, commercial components, and a club bar and restaurant.

This role requires proven high-rise experience, fluency in multi-association governance, and a five-star, hotel-caliber service orientation that extends across every touchpoint, from the lobby and concierge desk to the club level and engineering program. The General Manager leads a large, multidisciplinary on-site team spanning engineering, concierge, valet, housekeeping, club services, and security, and partners closely with each Board and commercial stakeholder to deliver a polished, white-glove resident experience alongside sound governance and operational excellence.

• Experienced Leader: Proven success managing large or complex residential communities, ideally high-rise, luxury, or hospitality environments.
• Financial Expert: Strong financial management skills with experience overseeing large budgets ($7M+).
• Project Management Pro: Extensive experience coordinating complex capital projects, repairs, and long-term planning.
• Litigation-Savvy: Background in HOA litigation, construction defects, and legal processes affecting common interest communities.
• Critical Thinker: Strong analytical, problem-solving, and decision-making abilities.
• People-Oriented: Exceptional interpersonal skills, with the ability to listen, influence, and build lasting relationships.
• Trusted Advisor: Professional presence, emotional intelligence, and the ability to collaborate effectively with boards and stakeholders.
• Designation. Minimum of a CMCA. PCAM preferred.

• Supervise, mentor, and develop on-site staff, including concierge, front desk, valet, and building engineering teams, fostering a polished, high-performing, hospitality-driven culture.
• Ensure team adherence to company policies, procedures, and five-star, hotel-caliber service standards.
• Coordinate staffing and scheduling across engineering, concierge, valet, housekeeping, club services, and security to ensure seamless 24/7 coverage for a 58-story tower.

• Serve as the primary liaison between multiple association Boards of Directors, residents, commercial component stakeholders, and Action Property Management, delivering the responsiveness and discretion expected of a luxury high-rise address.
• Attend Board meetings, prepare polished management reports, and provide strategic recommendations that elevate the resident experience.
• Address and resolve resident concerns promptly and professionally, with the…