Senior Community Manager

Senior Community Manager

The Senior Community Manager manages all aspects of the community association, acting as an advisor to the Board of Directors, homeowners, and vendors. Independent judgment and discretion are consistently used when advising directors, instructing vendors, and verifying work completed. A Senior Community Manager acts under supervision of the Regional Director and Association Board of Directors and has unique training specific to the community association industry.

This position manages several communities, which will involve utilizing the resources within different departments throughout the company, as well as conducting business and completing projects, on behalf of the Board of Directors and/or Association Committees. The position may also be responsible for the supervision of Community Management staff, including training oversight, retention, and performance management.

Compensation: $110,000 - $120,000

First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Financial

• Responsible for association fiscal management including financial statement review and comprehension.
• Develop and prepare appropriate annual draft budget for Board of Director approval, implement and manage in accordance with the budget.
• Manage association accounting needs including payment of invoices in accordance with Standards of Operations, audit, tax payments, budget, and delinquency monitoring.
• Manage and submit charge backs for assigned associations on a regular basis in accordance with the management contract.
• Ensure timely deposit of all checks received on behalf of the Association.

Legal/Compliance

• Ensure all civil code and legal document requirements are met, and association remains in compliance.
• Manage association insurance coverage and needs to ensure adequate and consistent coverage.
• Serve as a liaison to association counsel, and recommend when client should contact counsel, and/or file a matter in small claims court. Attendance at small claims court and/or superior court may be required.
• Educate board members on changes to legislation that impact their association.
• Responsible for all aspects of the annual meeting/election process.
• Track and ensure requirements are met for processing CA Secretary of State Filings.

Communication

• Act as an interface between the Board of Directors and the community.
• Coordinate, attend, and have oversight of all client and board meetings.
• Create agendas, board packets, and other correspondence, for board and committee meetings in accordance with company procedures.
• Responsible for all board meeting follow-up, minutes, and correspondence.
• Receive and review client communication.
• Manage all deadlines and updates in the First Service Residential Connect Database.
• Manage and oversee vendor relations.
• Manage RFP processes, create and analyze comparison spreadsheets, and provide recommendations as appropriate to the Board of Directors.
• Provide content for community websites and newsletters as directed by the Board.
• Responsible for all association files in accordance with company standardized hard copy and electronic system policies, or client document retention policy.
• Responsible for the quality of the work product presented to the client, regardless of whether it’s produced by another department or Associate.
• Conduct all walkthroughs (Landscape, Violation, Architectural Review and Turnover, Work Order verification) and complete appropriate follow-up tasks.

Culture/Other

• Retain to the association of clients assigned to be managed.
• Foster team building among all First Service Residential Associates and Departments.
• Effectively use company tools and resources, including Assistant Community Manager and Community Design and Review Representative, Call Center, and Accounting Staff in accomplishing daily tasks in an efficient, and respectful manners.
• Consult and use industry expertise to provide recommendations to the Board of Directors, for the betterment of the community.
• Attend and exhibit leadership in industry functions.
• Must have reliable transportation, driver’s license and be able to drive to association with clients,…