Director of Social Services Programs

La Raza Community Resource Center San Francisco, California, United States

La Raza Community Resource Center ( www.larazacrc.org ) (La Raza CRC) is a bilingual, multi-service non-profit organization dedicated to meeting the social service, immigration, educational, and leadership development needs of low-income families and individuals. La Raza Community Resource Center is located in the heart of the historic San Francisco Mission District, the vibrant cornerstone of San Francisco's Latine community. We have been serving the community for over 52 years.

Our Social Services Program services include a food pantry, family counseling, educational workshops, support groups, rental assistance, and many other services. Our Immigration Program provides both affirmative family-based immigration services and removal defense. All of our legal and social services for San Francisco residents are pro bono. Together, our programs have evolved to serve our community as an essential destination for the basic needs of recent immigrant families.

The Director of Social Services Programs provides leadership, oversight, and strategic direction for La Raza CRC’s social services department. The Director is responsible for ensuring that social services programs are effectively implemented, responsive to community needs, aligned with organizational goals, and meeting applicable program, contractual, reporting, documentation, billing, and compliance requirements. The Director supervises and develops the social services team, oversees case-management practices and program operations, monitors program outcomes and service quality, and strengthens coordination across La Raza CRC’s social services.

The Director also leads the implementation and effective use of PEAR Suite, including staff training, documentation standards, medi-cal billing practices, and compliance with applicable Community Health Worker (CHW) requirements. The position maintains a small caseload of approximately five clients on a rolling basis to remain connected to direct service delivery.

The Director also develops sustainable systems for volunteer coordination and supports compliance with applicable HSA-Cal Fresh volunteer program requirements. The position may additionally oversee the Emergency Rental Assistance Program and associated housing staff, if assigned. The ideal candidate is a bilingual, culturally responsive, social services leader with strong supervisory, program management, and systems-building skills and a commitment to serving immigrant and historically underserved communities.

• Conduct regular one-on-one meetings, team meetings, performance evaluations, and ongoing coaching with direct reports.
• Provide guidance and support on complex cases, client needs, and services delivery challenges.
• Support professional development, cross-training, and staff growth through coaching, training, and skill
  -building opportunities.
• Ensure staff maintain high standards of client service, confidentiality, documentation, and culturally responsive practice.
• Maintain a small, rolling caseload of approximately five clients, to remain connected to direct service delivery, understand client experiences and service barriers, and model effective case-management practices. This caseload is intended to complement, rather than constitute the primary function of the position.
• Lead implementation and effective use of PEAR Suite and other applicable client management and reporting systems within the social services department.
• Train and coach staff on PEAR Suite workflows, client records, case notes, service tracking, referrals, and required documentation.
• Establish and monitor standard for accurate, timely, and complete documentation, including documentation required for billable services and Medi-Cal billing.
• Ensure compliance with applicable PEAR Community Health Worker (CHW) requirements, including staff training, documentation, and service tracking.
• Monitor, data quality, billing, and program outcomes;identify issues and ensure timely corrective action.
• Coordinate with Finance, Administration, and other relevant staff regarding billing, reporting, data, and compliance needs.
• Develop and implement a sustainable volunteer-management model supporting La Raza CRC’s community market and social services programs.
• Partner with FRS…